ENITAN FALANA
Takoma Park,MD
Summary
Experienced Senior Loan processor adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations.
Overview
12
12
years of professional experience
Work History
Senior Loan Processor III
TD Bank
Remote
01.2021 - Current
- Exceeded quota for 3 years (Average 122%)
- Developed and maintained relationships with customers, lenders and other third parties to establish smooth loan process.
- Explained very technical financial information to applicants in easy to understand language.
- Monitored pipelines to track and log status of loans to optimize process.
- Handled any conditions sent from underwriting departments.
- Utilized loan origination software to process and track loan applications.
- Reviewed loan files for completeness, identified missing documentation, verified client income, employment status, and credit reports.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
Marketing Specialist
Horning Brothers Property Management LLC
12.2019 - 01.2021
- Exceeded quotas, 119% avg, top agent for 6 months in a row.
- Collected and analyzed data from variety of sources to create detailed market research reports using CRM platform Yardi
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
Real Estate Agent
Bennett Realty
12.2017 - 01.2021
- Generated leads for sales through cold calls and referrals.
- Prepared and presented contracts and other legal documents to clients.
- Developed new business and managed new and existing clients.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Liaised between buyers and sellers to establish favorable prices, negotiate contract terms, and provide positive experiences for both parties.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
Marketing Specialist
Liberty Group Staffing
03.2019 - 12.2019
- Awarded employee of the month in first 5 weeks.
- Updated customer database and generated leads.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Responded to requests and scheduled appointments for property showings.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
Account Executive
C And T Management
08.2014 - 03.2019
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Assist in identifying financing solutions, FHA, conventional, cash buyer, VA loan etc.
- Analyze financial data including personal tax returns; pay stub,W-2’s, K2, 1099, or business financial statements.
- Oversee the distribution of invoice statements, earnest money and collection of related fees and deposits in a timely manner.
- Answered phone calls and responded to inquiries from customers and vendors.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
Sales Representative
Verizon Fios
01.2013 - 01.2014
- Exceeded sales quota 200% of objective for the year, top performer.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Utilized customer feedback to identify new product sales opportunities.
- Quoted prices, credit terms and other specifications.
Education
Political Science
Salisbury University
12.2012
Skills
- Credit evaluation abilities
- Loan Processing Proficiency
- Strong attention to detail
- Underwriting procedures
- Generating Reports (VOE, title, credit report, etc)
- Knowledge of Real estate documentation
- Regulatory Compliance knowledge
- Loan closing familiarity
- Effective verbal and written communication skills
- Manage multiple loan files
- Pipeline Management
Timeline
Senior Loan Processor III
TD Bank
01.2021 - Current
Marketing Specialist
Horning Brothers Property Management LLC
12.2019 - 01.2021
Marketing Specialist
Liberty Group Staffing
03.2019 - 12.2019
Real Estate Agent
Bennett Realty
12.2017 - 01.2021
Account Executive
C And T Management
08.2014 - 03.2019
Sales Representative
Verizon Fios
01.2013 - 01.2014
Political Science
Salisbury University