Karen Vaughan
Anna,TX
Summary
Results-oriented Loan Processor highly effective at coordinating documents and processes between departments, individuals and government offices. Expert negotiator, problem solver and organizer. Over 30 years of experience in loan processing and mortgages. Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Hardworking and passionate job seeker with strong organizational skills eager to secure Senior Loan Processing position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Senior Loan Processor
First National Bank, FNB
400 North Carroll Avenue, Southlake, Texas 76092
03.2015 - 06.2022
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Assisted in training junior loan processors, resulting in increased productivity across the team.
- Developed a comprehensive understanding of various lender guidelines which helped expedite loan approvals.
- Provided quick turnaround times to maintain fast-past schedule.
- Coordinated seamlessly with sales teams to ensure proper alignment of expectations and timelines between clients and internal departments.
- Organized detailed records of completed loans for easy retrieval during audits or reviews.
- Implemented quality control measures that resulted in reduced discrepancies within client files.
- Expedited funding process by closely collaborating with closing agents to resolve any outstanding issues promptly.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Handled any conditions sent from underwriting departments.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Maintained compliance with federal regulations by meticulously reviewing all loan documents, ensuring accuracy, and completeness.
- Conducted thorough borrower credit analysis to accurately assess financial stability and minimize default risks.
- Collaborated with underwriting team to ensure accurate risk assessment and appropriate loan approvals.
- Consistently met or exceeded monthly performance metrics, contributing to overall team success in achieving departmental goals.
- Collaborated with loan officers to develop strategies for managing loan application processing.
- Set up and completed loan submission packages.
- Utilized loan origination software to process and track loan applications.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Advised loan officers to comply with loan guidelines and apply best practices.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Reviewed and validated details of loan applications and closing documentation.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
Senior Loan Processor
Willow Bend Mortgage
5800 W. Plano Parkway, Suite 105, Plano, Tx. 75093
10.2010 - 03.2015
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Developed a comprehensive understanding of various lender guidelines which helped expedite loan approvals.
- Provided quick turnaround times to maintain fast-past schedule.
- Reduced loan processing time by developing and employing standardized documentation procedures.
- Coordinated seamlessly with sales teams to ensure proper alignment of expectations and timelines between clients and internal departments.
- Organized detailed records of completed loans for easy retrieval during audits or reviews.
- Implemented quality control measures that resulted in reduced discrepancies within client files.
- Expedited funding process by closely collaborating with closing agents to resolve any outstanding issues promptly.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Handled any conditions sent from underwriting departments.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Evaluated approvals against established bank and government lending standards.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Maintained compliance with federal regulations by meticulously reviewing all loan documents, ensuring accuracy, and completeness.
- Conducted thorough borrower credit analysis to accurately assess financial stability and minimize default risks.
- Collaborated with underwriting team to ensure accurate risk assessment and appropriate loan approvals.
- Collaborated with loan officers to develop strategies for managing loan application processing.
- Set up and completed loan submission packages.
- Utilized loan origination software to process and track loan applications.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Advised loan officers to comply with loan guidelines and apply best practices.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Reviewed and validated details of loan applications and closing documentation.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
Mortgage Loan Processing Manager
PrimeLending
18111 Preston Road, Plano, Tx 75252
01.2012 - 10.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Senior Loan Processor
Bank Of America
7105 Corporate Drive, Plano, Tx 75024
05.2005 - 01.2012
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Assisted in training junior loan processors, resulting in increased productivity across the team.
- Developed a comprehensive understanding of various lender guidelines which helped expedite loan approvals.
- Provided quick turnaround times to maintain fast-past schedule.
- Coordinated seamlessly with sales teams to ensure proper alignment of expectations and timelines between clients and internal departments.
- Organized detailed records of completed loans for easy retrieval during audits or reviews.
- Implemented quality control measures that resulted in reduced discrepancies within client files.
- Expedited funding process by closely collaborating with closing agents to resolve any outstanding issues promptly.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Handled any conditions sent from underwriting departments.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Evaluated approvals against established bank and government lending standards.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Maintained compliance with federal regulations by meticulously reviewing all loan documents, ensuring accuracy, and completeness.
- Conducted thorough borrower credit analysis to accurately assess financial stability and minimize default risks.
- Collaborated with underwriting team to ensure accurate risk assessment and appropriate loan approvals.
- Consistently met or exceeded monthly performance metrics, contributing to overall team success in achieving departmental goals.
- Collaborated with loan officers to develop strategies for managing loan application processing.
- Set up and completed loan submission packages.
- Utilized loan origination software to process and track loan applications.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Advised loan officers to comply with loan guidelines and apply best practices.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Reviewed and validated details of loan applications and closing documentation.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
Education
High School Diploma -
Farmersville High School
Farmersville, TX06.1989
Skills
- Credit evaluation abilities
- Loan Processing Proficiency
- Processing procedures
- Documentation Review Competence
- Strong attention to detail
- Effective Time Management
- Team Collaboration Strengths
- Fraud Detection Awareness
- Adaptability to Change
- Decision-Making Confidence
- Regulatory Compliance Knowledge
- Interpersonal relationship building
- Information Verification
- Financial document review
- Contract finalization
- Legal Compliance
- Quality control adherence
- Appraisals
- Application preparation
- Pipeline Management Know-How
- Clear Communication Abilities
- Advanced Organizational Skills
- Loan Closing Familiarity
- Title Review Understanding
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Loan Disclosures
- Dedicated Work Ethic
- Credit Reports
- Loan Servicing
- Data Entry
- Deadline Management
- Calyx Point
- Document Review
- Employment Verification
- Loan Underwriting
- Credit analysis
- File Management
- Application Review
- Client Data Gathering
- Risk Management
- Loan Submissions
- Loan Closing
- Credit and collections
- Problem-Solving
- Decision-Making
- Customer Communication
- Desktop Underwriter
- Credit Verification
- Loan Application Preparation
- Government Lending
- Closing Documentation
- Closing support
- Property Appraisals
Timeline
Senior Loan Processor
First National Bank, FNB
03.2015 - 06.2022
Mortgage Loan Processing Manager
PrimeLending
01.2012 - 10.2012
Senior Loan Processor
Willow Bend Mortgage
10.2010 - 03.2015
Senior Loan Processor
Bank Of America
05.2005 - 01.2012
High School Diploma -
Farmersville High School