Jaela Meek
Griffin,Georgia
Summary
Proven Bank Teller with a track record of optimizing customer service at First National Bank. Leveraged financial software and interpersonal skills to enhance customer relationships and transaction efficiency. Excelled in assisting customer needs, significantly improving customer satisfaction and trust. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
5
5
years of professional experience
Work History
Bank Teller
First National Bank, FNB
03.2024 - Current
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Removed mutilated currency from circulation.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Placed orders for customer checks and verified starting numbers.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Provided customer records, account statements and copies of checks.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
Bank Teller
United Bank of Georgia
12.2019 - 03.2022
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
Education
High School Diploma -
Pike County High School
Zebulon, GA05.2019
Skills
- Customer Relationship Management
- Money Handling
- Asset Management
- Cash counting
- Financial software
- Data inputting
- Customer Needs Assessment
- Financial Transactions
- Deposit and withdrawal management
- Account updating
- Customer relationship development
- Stress Tolerance
- Teller Support
- Money Transfer Systems
- Signature Verification
- Transaction Processing
- Customer Service
- Complaint Handling
- Follow-up skills
- Customer Relations
Timeline
Bank Teller
First National Bank, FNB
03.2024 - Current
Bank Teller
United Bank of Georgia
12.2019 - 03.2022
High School Diploma -
Pike County High School
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