E'Niyah Boyd
Thomson,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Server
Big T's Seafood
02.2019 - 08.2023
- Dedicate to ensure customer satisfaction by remaining accessible and friendly
- Receive and process payments by cash, check, or credit card.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Team Lead
The UPS Store Inc.
03.2021 - 11.2021
- Evaluated customer complaints and determined resolutions to optimize customer relationships and generate sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Associate Team Leader
Hibbett Sports Store
01.2018 - 02.2020
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Associates of Arts in Early Childhood Education -
Georgia Military College
Martinez, GAHigh School Diploma -
Thomson High School
Thomson, GABachelor of Science in Psychology -
Augusta University
Augusta, GA12.2023
Skills
- Knowledgeable in Microsoft word, Excel, PowerPoint, and Outlook
- Proficient Written & Oral Communication
- Customer Service
- Payment Processing
- Customer Needs Assessment
- Cash Handling
- Problem-Solving
- Teamwork and Collaboration
- Stocking and Receiving
- Flexible Schedule
- Reliable and Punctual
Awards And Activities
- Augusta University She Blossoms Organization, Augusta, GA, Member, 05/2021-Present, Attend monthly meetings, Attend in mandatory tabling events, Assist organization leaders with club ideas and activities
- Thomson High School Football/Basketball Cheer Team, Thomson, GA, Co-Captain/Captain, 08/2017-05/2018, Supervised cheer practice, Organized field line up with head coach, Observed team members to make sure everything looks organized
- Thomson High School Football/Basketball Cheer Team, Thomson, GA, Member, 08/2014-05/2018, Participated in weekly games, meetings, and practices
Volunteer Experience
Thomson-McDuffie Senior Center, Thomson, GA, Volunteer, 06/2022-Present, Lead and participate in BINGO games, Help serve coffee and food preparation, Participate in activities and conversations with seniors
Timeline
Team Lead
The UPS Store Inc.
03.2021 - 11.2021
Server
Big T's Seafood
02.2019 - 08.2023
Sales Associate Team Leader
Hibbett Sports Store
01.2018 - 02.2020
Associates of Arts in Early Childhood Education -
Georgia Military College
High School Diploma -
Thomson High School
Bachelor of Science in Psychology -
Augusta University
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