Enjolic Combs
UCP Heartland
St Louis,MO
7
years of professional experience
Dedicated Direct Support Professional with a proven track record at UCP Heartland, enhancing client well-being through compassionate caregiving and effective medication administration. Skilled in crisis intervention and client documentation, I excel in fostering relationships and promoting healthy lifestyles, ensuring compliance with health and safety standards while delivering exceptional support.
Meticulous Medical Records Clerk with Five-year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.
Work History
Direct Support Professional
1 Year 2 Months- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Direct Support Professional
1 Year 1 Month- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Transported clients to medical and dental appointments to provide support.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
Medical Records Customer Service Rep
4 Years 1 Month- Managed electronic health record systems to ensure accurate and timely patient data retrieval using Health Source Data Base.
- Implemented quality control measures to maintain compliance with HIPAA regulations and data integrity standards.
- Responded to patient inquiries to provide information and details of medical record requests
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Reviewed charts and flagged incomplete or inaccurate information.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity.
- Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
- Followed up with medical staff regarding missing information in patient records.
- Responded to patient inquiries, providing accurate information on services and procedures.
Education
Bachelor of Science - Sociology
- Relevant Coursework: Medical Terminology
Skills
Compassionate caregiving
Medication administration
Client documentation
Housekeeping tasks
Health and safety requirements
Direct patient care
Relationship building
Transportation
ADL support
EMR / EHR
Problem-solving
Multitasking and organization
Empathy and patience
HIPAA compliance
Active listening
Adaptability and flexibility
Verbal and written communication
Case documentation
Behavioral support
De-escalation techniques
Report writing
Emotional intelligence
Charting and documentation
CPR certification
Hygiene assistance
Attentive to people
Cooking meals
Timeline
Direct Support Professional
UCP Heartland
04.2025 - CurrentRead More
Direct Support Professional
Home Sweet Home
04.2023 - 05.2024Read More
Medical Records Customer Service Rep
Ciox Health Phoenix
03.2019 - 04.2023Read More
Southern Illinois University, Edwardsville
Bachelor of Science from Sociology
Read More