ENJY AHMED HASSAN ELBOUDY

• Assisted customers with inquiries and problem resolution.
• Handled transactions and maintained accurate records.
• Maintained professional communication with clients.
• Supported daily office operations and teamwork.
• Promoting loans and issuing credit cards to customers
• Financial and investment advisor to bank clients

Provided high-quality customer support in a fast-paced call center environment, assisting customers with telecom services, resolving issues, and promoting AT&T products and solutions.

Key Responsibilities & Achievements:
• Handled high-volume inbound calls (50–100+ daily), assisting customers with billing, technical issues, and account inquiries
• Delivered support for wireless, internet, and mobile services, ensuring quick and effective issue resolution
• Educated customers on products, plans, and features to improve their overall experience
• Promoted and upsold AT&T services and upgrades, contributing to revenue growth and meeting sales targets
• Resolved customer complaints with professionalism, maintaining a high level of customer satisfaction
• Achieved strong first-call resolution by diagnosing issues and providing accurate solutions
• Navigated multiple systems and tools to document interactions and update customer accounts
• Maintained compliance with company policies and data security standards
• Demonstrated excellent communication and problem-solving skills in handling difficult or escalated calls
• Consistently met or exceeded performance metrics such as call quality, average handle time, and customer satisfaction (CSAT)