Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Review delinquent and default loans to determine course of actions to be taken and initiates appropriate follow-up activity, maintaining on-line chronological records of all facts, information developed, actions taken, and results.
Work an established list of consumer loans and accounts in both a manual and automated collection environment for delinquent and defaulted loans up to and including charge off.
Determine reason for delinquency, while providing options and/or repayment plans to assist the member.
Counsel and solve routine as well as occasional advanced collection and defaulted loans, including billing issues.
Submit requests for deferments and other financial hardship assistance as defined in procedure.
Contact third parties such as relatives of the delinquent member, employers, personnel officers, creditors on credit bureaus for determining location/whereabouts of the member. Performs skip-tracing activities as necessary.
Assist with maintaining PenFed’s compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by PenFed’s compliance program and all policies, procedures, rules and regulations.
Maintain records of all daily activities and reports to the Unit Supervisor.
Processes writs of attachments and performs offsets within prescribed procedures on members’ funds on deposit.
Analyst Metrics" reporting background skills (Second Level)
Coaching techniques and tools to support managers and team members in improving performance.
Recorded, analyzed and distributed statistical information.
Specified quality requirements of raw materials with suppliers.
Collected production samples regularly
Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
Monitored staff organization and suggested improvements to daily functionality.