Summary
Overview
Work History
Education
Skills
Timeline
Generic

Enka Forcey

San Antonio

Summary

Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

Senior Collections Representative

PenFed (Onsite)
San Antonio, TX
06.2023 - Current

Review delinquent and default loans to determine course of actions to be taken and initiates appropriate follow-up activity, maintaining on-line chronological records of all facts, information developed, actions taken, and results.
Work an established list of consumer loans and accounts in both a manual and automated collection environment for delinquent and defaulted loans up to and including charge off.
Determine reason for delinquency, while providing options and/or repayment plans to assist the member.
Counsel and solve routine as well as occasional advanced collection and defaulted loans, including billing issues.
Submit requests for deferments and other financial hardship assistance as defined in procedure.
Contact third parties such as relatives of the delinquent member, employers, personnel officers, creditors on credit bureaus for determining location/whereabouts of the member. Performs skip-tracing activities as necessary.
Assist with maintaining PenFed’s compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by PenFed’s compliance program and all policies, procedures, rules and regulations.
Maintain records of all daily activities and reports to the Unit Supervisor.
Processes writs of attachments and performs offsets within prescribed procedures on members’ funds on deposit.

Quality Assurance Administrator

Wells Fargo, NA
SAN ANTONIO
05.2018 - Current

Analyst Metrics" reporting background skills (Second Level)

Coaching techniques and tools to support managers and team members in improving performance.

Recorded, analyzed and distributed statistical information.

Specified quality requirements of raw materials with suppliers.

Collected production samples regularly

Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.

Monitored staff organization and suggested improvements to daily functionality.

Sr. Loan Mortgage Administrator New Construction

USAA Real Estate
San Antonio
09.2016 - 09.2018
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans. and supervised loan personnel and motivated to maintain customer service and performance standards.
  • Monitored pipelines to track and log status of loans.

Private Client Services Corporate Paralegal

Chase Bank
San Antonio
03.2012 - 02.2016
  • Exceeded goals through effective task prioritization and great work ethic
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

Education

Associate of Science - Fiduciary Management, CertificationRichland, Real Estate Management

Bank One University, and El Centro CollegeCorporate Paralegal

Associate of Applied Science - Corporate Paralegal

Richland & El Centro College

Associate of Science Corporate -

Blacks Paralegal Services
2000

Associate of Science - Corporate Paralegal Mortgages

National Notary Association
San Antonio, TX
07.1996 - 12.2000

Skills

  • Additional skilled knowledge of the following additional details:
  • NEXIDA HOGANCIVCISCO-JABBERMSP Microsoft Office Apps
  • Cadence/ Wealthscape /FBSI/Knowledge Delivery Westlaw / Lexus Allregs /Relec/Closr
  • Knowledge of quality systems MSP Blacknight

Timeline

Senior Collections Representative

PenFed (Onsite)
06.2023 - Current

Quality Assurance Administrator

Wells Fargo, NA
05.2018 - Current

Sr. Loan Mortgage Administrator New Construction

USAA Real Estate
09.2016 - 09.2018

Private Client Services Corporate Paralegal

Chase Bank
03.2012 - 02.2016

Associate of Science - Corporate Paralegal Mortgages

National Notary Association
07.1996 - 12.2000

Associate of Science - Fiduciary Management, CertificationRichland, Real Estate Management

Bank One University, and El Centro CollegeCorporate Paralegal

Associate of Applied Science - Corporate Paralegal

Richland & El Centro College

Associate of Science Corporate -

Blacks Paralegal Services
Enka Forcey