Summary
Overview
Work History
Education
Skills
Additional Information
Leadership And Extracurricular
Timeline
Generic

Alberto Fernandez

Elmhurst,New York

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in [Product or Service] to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Customer-oriented sales professional with [Number] years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Motivated [Area of study] student seeking internship in [Area of expertise] to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Diligent College Student focused on [Area of study] and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Overview

1
1
year of professional experience

Work History

Sales Representative

IMG Corp Contractor
Manhattan, NY
10.2022 - 03.2023
  • Generated leads, developed relationships, and closed sales of energy products and services to residential and commercial customers, while collaborating with internal teams to build sales strategies
  • Exposure to multiple product areas, maintained a high level of product and industry knowledge, staying up-to-date on industry trends, regulatory changes, and emerging technologies
  • Closed about 180 sales and provided amazing customer service.

Customer Service Representative

USAA
Elmhurst, NY
04.2022 - 02.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.

Administrative Intern & Social Media Intern

Media NYC
Brooklyn, NY
06.2022 - 09.2022
  • Created and distributed content such as blogs, infographics, videos, and press releases on social media and traditional news outlets 10 times a day, increasing web traffic through social media posts and web
  • Crafted and managed social media pages for Trapp NYC, Trapp Film Festival, and Trapp Fashion Week.

Airport Agent

Airways
JFK Terminal 7
  • Dedicated and customer-focused professional seeking a challenging Airline Customer Service position to utilize exceptional communication and problem-solving skills, providing passengers with a seamless and positive travel experience
  • Recognized opportunities for upselling additional services, such as seat upgrades, priority boarding, and loyalty programs, to enhance revenue generation
  • Collaborated with colleagues to maintain a positive and cohesive team environment, contributing to a smooth and well-coordinated passenger service.

Education

BBA - Accounting and Finance

Baruch College Campus High School
New York, NY
11-2027

Vertías high school

Skills

  • Excellent verbal and written communication
  • Strong interpersonal skills
  • Problem-solving and conflict resolution
  • Knowledge of airline industry procedures
  • Multilingual: Fluent in English and [additional languages
  • Collaborate with other departments to ensure smooth operations and resolve issues
  • Maintain a high level of customer satisfaction through effective Communication Calendaring Computer Literacy DataEntryOnline Data EntryOral Communication,Skilled Multi-tasker,Spreadsheets virtual assistant
  • Recognized opportunities for upselling additional services, such as seat upgrades, priority boarding, and loyalty programs, to enhance revenue generation
  • Collaborated with colleagues to maintain a positive and cohesive team environment, contributing to a smooth and well-coordinated passenger service
  • Customer Needs Assessment
  • Records Management
  • Account Management
  • Revenue Generation
  • Proposal Development
  • CRM Proficiency
  • Exceeds Sales Goals
  • Strategic Planning
  • Sales Expertise
  • Product Merchandising and Distribution
  • Retention Strategies
  • Product Management and Pricing
  • Cold-Calling
  • Performance Tracking
  • Sales Development
  • Product Promotions
  • Relationship Building
  • Product and Service Knowledge
  • Negotiation Tactics

Additional Information

Airways JFK Terminal 7, Airport Agent, 09/01/23, current

Leadership And Extracurricular

Veritas high school Government, Queens, NY, Student Body President, 09/01/19, 06/01/22, Organized 3 fundraising events with a $1000 budget; resulted in a 400% ROI; Initiated and executed innovative and effective fundraising ideas to raise money while managing all aspects of fundraising

Timeline

Sales Representative

IMG Corp Contractor
10.2022 - 03.2023

Administrative Intern & Social Media Intern

Media NYC
06.2022 - 09.2022

Customer Service Representative

USAA
04.2022 - 02.2023

Airport Agent

Airways

BBA - Accounting and Finance

Baruch College Campus High School

Vertías high school
Alberto Fernandez