Enmanuel Pellicer
Jacksonville,Florida
Summary
At Rowes IGA, I excelled as an Assistant Customer Service Manager, where I spearheaded team training and mentoring, significantly enhancing customer satisfaction. My expertise in customer relations and cash handling, coupled with a knack for resolving complaints with diplomacy, underscored my commitment to excellence and positive customer engagement.
Overview
3
3
years of professional experience
Work History
Assistant Customer Service Manager
Rowes IGA
04.2022 - 02.2025
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
Education
High School Diploma -
Global Leadership Academy High School
1252 Fromage Way Jacksonville Florida 3222505-2024
Skills
- Team building
- Training and mentoring
- Management support
- Cash handling
- Customer engagement
- Customer relations
Languages
Spanish
Native or Bilingual
Timeline
Assistant Customer Service Manager
Rowes IGA
04.2022 - 02.2025
High School Diploma -
Global Leadership Academy High School
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