Enmanuel Perez
Bronx,NY
Summary
Experienced professional with a strong background in coordinating operations and delivering exceptional customer service in various settings. Skilled in creating welcoming environments and ensuring positive interactions with clients and visitors. Excellent communication and interpersonal skills with a passion for providing personalized support and making lasting impressions. Committed to excellence and continuously seeking opportunities for growth and development.
Overview
6
6
years of professional experience
Work History
Supervisor
Vanguard
04.2023 - Current
- Overseeing social services operations and seamless transitions from one shift to the next.
- Intervening in crises and counseling clients as needed
- Meeting with operations and security staff for planning and site management
- Ensuring that community associate staff provide culturally sensitive, trauma-informed services
Supervisory Homes and Community Renewal Specialist 2
NYS Homes and Community Renewal
11.2021 - 02.2024
- Provided comprehensive training and supervision to a team of Housing and Community Renewal Specialist 1 staff, optimizing their performance and productivity
- Actively engaged in performance evaluations, providing constructive feedback, and implementing performance improvement plans when necessary
- Maintained up-to-date knowledge of agency trends, regulations, and best practices, integrating them into team workflows for continuous improvement
- Developed effective work plans and strategies to maximize efficiency and output, ensuring that goals and targets were met consistently.
Homes and Community Renewal Specialist 1
NYS Homes and Community Renewal
09.2020 - 11.2021
- Provide information on the rent laws to the public in person, by email, and over the phone
- Assist owners registering buildings on the online registration platform
- Counsel and advise tenants on their apartment Issues as well as guide them through the process
- Provide rent registration information to owners and tenants considering confidentiality requirements.
Intern | Community Programs
Whitney Health Young
01.2018 - 12.2018
- Demonstrated a high level of attention to detail when creating and conducting detailed surveys for the company’s Community Based Program Department, obtained clearance and approval from senior managers before release
- Conducted in-depth analysis on all surveys results, actively identified and highlighted a selection of evidence-based interventions that required further review
- Successfully utilized knowledge and skills to highlight potential funding opportunities and partnerships within the community.
Education
Master of Public Health - Health Policy and Management
University of Albany
Albany, NY08.2019
Bachelor of Science in Business - Finance and Management
University of Albany
Albany, NY05.2017
Skills
- Fluent in Spanish
- Time Management
- Microsoft Office
- Tableau Desktop Qualified Associate
- Training and mentoring
- Staff Management
Timeline
Supervisor
Vanguard
04.2023 - Current
Supervisory Homes and Community Renewal Specialist 2
NYS Homes and Community Renewal
11.2021 - 02.2024
Homes and Community Renewal Specialist 1
NYS Homes and Community Renewal
09.2020 - 11.2021
Intern | Community Programs
Whitney Health Young
01.2018 - 12.2018
Master of Public Health - Health Policy and Management
University of Albany
Bachelor of Science in Business - Finance and Management
University of Albany
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