Ennis Pool
Vallejo,CA
Summary
Experienced IT professional with a strong background in systems administration, server management, and technical support. Skilled in user account management, network troubleshooting, and implementing security measures to ensure reliable operations. Committed to enhancing data quality and facilitating informed decision-making through efficient technology solutions.
Overview
12
12
years of professional experience
Work History
System Administrator
West Contra Costa Unified School District
Richmond, CA
12.2021 - Current
- Administered user accounts and permissions, enhancing security across platforms and reducing unauthorized access risks.
- Managed server configurations to ensure reliable operation of educational software systems.
- Monitored system performance, proactively identifying and resolving potential issues.
- Implemented system updates and patches, boosting security measures proactively.
- Provided technical support to faculty and staff, resolving troubleshooting issues effectively.
- Trained staff on new software applications, increasing overall technology tool proficiency and user confidence.
- Documented procedures and user guides for seamless system operations.
Senior Desktop Support Technician
West Contra Costa Unified School District
Richmond, California
11.2017 - 12.2021
- Configured, installed, and maintained desktop systems across multiple campuses.
- Provided technical support for staff and students, resolving software and hardware issues to minimize downtime.
- Partnered with the IT team to implement district-wide technology solutions, enhancing user experience.
- Documented support processes and developed user guides for common issues, streamlining support.
- Trained staff on effective software usage and troubleshooting techniques.
- Provided remote assistance through phone, email, or remote access tools.
Desktop Support Technician
West Contra Costa Unified School District
Richmond, California
11.2014 - 11.2017
- Diagnosed hardware and software issues across various desktop systems and devices.
- Troubleshot computer systems to identify and resolve operating system and application issues.
- Installed and configured operating systems and software applications for users.
- Responded to service requests, ensuring timely resolution of technical problems.
- Assisted with installation of new computer peripherals and other IT equipment.
- Fostered positive relationships with staff and management to support effective collaboration.
Education
High School Diploma -
Vallejo High
Vallejo, CA06-2000
Skills
Timeline
System Administrator
West Contra Costa Unified School District
12.2021 - Current
Senior Desktop Support Technician
West Contra Costa Unified School District
11.2017 - 12.2021
Desktop Support Technician
West Contra Costa Unified School District
11.2014 - 11.2017
High School Diploma -
Vallejo High