Eno Samuel Ibanga
Jenkintown,PA
Summary
Customer-focused professional with experience in customer service, client relations, administrative support, procurement, and logistics coordination. Communicates effectively, resolves issues, and manages multiple tasks in fast-paced environments. Specializes in inbound and outbound communications, data entry, and problem-solving to enhance customer experiences. Adaptable and detail-oriented, excelling in both independent and collaborative remote work.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Program Liaison (Volunteer)
Bridging Health International
, United States
10.2025 - 01.2026
- Provided administrative and operational support to organizational leadership.
- Coordinated communications between U.S. and Nigeria-based teams to ensure smooth collaboration.
- Participated in virtual meetings, donor engagements, and stakeholder communications.
- Managed documentation, correspondence, and follow-up activities.
- Assisted with coordinating logistics and tracking project activities.
- Maintained accurate records and ensured timely communication among stakeholders.
Senior Procurement Officer
Librod Energy Services Limited
, Nigeria
01.2021 - 12.2022
- Served as a primary point of contact for vendors, suppliers, and internal stakeholders.
- Responded promptly to inquiries and resolved issues to maintain customer satisfaction.
- Maintained detailed records, reports, and procurement documentation.
- Collaborated across departments to ensure timely fulfillment of requests.
- Utilized strong communication and problem-solving skills to address operational challenges.
- Conducted research, prepared reports, and supported management decision-making.
- Tracked orders and provided status updates to stakeholders.
- Ensured accuracy of data and documentation in company systems.
- Rivers State, Nigeria
Procurement Officer II
Librod Energy Services Limited
Port Harcourt, Nigeria
06.2013 - 01.2021
- Communicated regularly with customers, vendors, banks, freight providers, and internal departments.
- Managed high volumes of documentation and maintained accurate records.
- Responded to inquiries and provided timely updates regarding shipments and orders.
- Coordinated logistics activities while ensuring excellent stakeholder service.
- Processed documentation and entered data accurately into company systems.
- Assisted customers and internal teams with procurement-related requests and issue resolution.
- Demonstrated strong organizational and multitasking skills in a fast-paced environment.
- Port Harcourt, Nigeria
Customer Service/Front Desk Rep (Stand- in)
Librod Energy Services Limited
Port harcourt , Rivers
12.2017 - 03.2018
- Delivered exceptional customer service to visitors and clients in person and via telephone.
- Answered and routed incoming calls professionally and efficiently.
- Resolved customer concerns and inquiries while maintaining a positive customer experience.
- Performed data entry, document management, and record-keeping functions.
- Managed incoming and outgoing correspondence and packages.
- Supported office operations through administrative assistance and scheduling.
- Maintained confidentiality of customer and company information.
- Improved office efficiency through accurate tracking and inventory management.
- Nigeria
Supply Chain Coordinator
Plantgeria Company Limited
Port Harcourt, Nigeria
11.2011 - 06.2013
- Supported customers and clients through phone and in-person interactions.
- Coordinated requests from warehouse and workshop teams.
- Maintained inventory records and prepared reports.
- Assisted with invoicing, documentation, and administrative duties.
- Built positive relationships with customers and stakeholders.
- Port Harcourt, Nigeria
Administrative & Customer Relations Officer
Refined Solution – HP Connect Center
Port Harcourt, Nigeria
03.2010 - 06.2011
- Handled customer inquiries and support requests via phone and in person.
- Coordinated daily office operations and administrative activities.
- Assisted clients with service-related questions and concerns.
- Maintained records and prepared reports for management.
- Port Harcourt, Nigeria
Customer Service Representative
Jomads Ventures Nig. Ltd
Lagos, Nigeria
01.2003 - 12.2004
- Responded to customer inquiries, resolving complaints to ensure customer satisfaction.
- Maintained strong customer relationships through effective and clear communication.
- Provided accurate product and service information, facilitating informed customer decisions.
- Assisted management with administrative and customer support functions.
- Lagos, Nigeria
Education
Diploma in Procurement and Supply - Procurement And Supply
Chartered Institute of Procurement and Supply (CIPS UK)
Lincolnshire , Uk 01.2015 - 08.2015
Certified Practitioner in Procurement and Logistics -
Institute of Professional Financial Managers
London 02.2012 - 12.2012
Advanced Certificate in Warehousing and Material Management -
Material Academy
LagosDiploma in Computer Operations/Desktop Publishing -
Systematics Computer Learning Center
UmuahiaBachelor of Technology (B.Tech.) - Agricultural Economics
Federal University of Technology
OwerriSkills
- Customer Service Excellence
- Customer Relationship Management
- Complaint Resolution
- Call Handling & Phone Support
- Email & Chat Support
- Customer Service Systems
- CRM Platforms
- Documentation & Reporting
- Data Entry
- Database Management
- Microsoft Office Suite
- Microsoft Word
- Excel
- Outlook
- PowerPoint
- Multitasking & Time Management
- Organization & Attention to Detail
- Problem-Solving
- Active Listening
- Team Collaboration
- Remote Work Readiness
- Adaptability & Flexibility
- Online Collaboration
- Record Keeping
- Project Coordination
- Stakeholder Engagement
- Customer focus
- Independent worker
- Telephone etiquette
- Organizational skills
- Detail-oriented
- Communication Skills
- Detail-oriented
Timeline
Program Liaison (Volunteer)
Bridging Health International
10.2025 - 01.2026
Senior Procurement Officer
Librod Energy Services Limited
01.2021 - 12.2022
Customer Service/Front Desk Rep (Stand- in)
Librod Energy Services Limited
12.2017 - 03.2018
Diploma in Procurement and Supply - Procurement And Supply
Chartered Institute of Procurement and Supply (CIPS UK)
01.2015 - 08.2015
Procurement Officer II
Librod Energy Services Limited
06.2013 - 01.2021
Certified Practitioner in Procurement and Logistics -
Institute of Professional Financial Managers
02.2012 - 12.2012
Supply Chain Coordinator
Plantgeria Company Limited
11.2011 - 06.2013
Administrative & Customer Relations Officer
Refined Solution – HP Connect Center
03.2010 - 06.2011
Customer Service Representative
Jomads Ventures Nig. Ltd
01.2003 - 12.2004
Advanced Certificate in Warehousing and Material Management -
Material Academy
Diploma in Computer Operations/Desktop Publishing -
Systematics Computer Learning Center
Bachelor of Technology (B.Tech.) - Agricultural Economics
Federal University of Technology