Enoc Ayala
Moreno Valley,CA
Summary
A self-driven professional adept at identifying and capitalizing on opportunities for business growth and innovation. Skilled in boosting profits, slashing costs, and elevating customer service standards. Proficient in leading and managing both operational and sales teams.
A resourceful Bail Bondsman with a track record of high productivity and task efficiency. Well-versed in legal protocols, negotiation tactics, and risk evaluation. Strong in client interactions, problem resolution, and decision-making, ensuring seamless operations in dynamic settings.
An experienced Service Technician with comprehensive knowledge of vehicle diagnostics, servicing, and repairs. Capable of interpreting technical documents and delivering top-notch customer service, time management, and multitasking.
Demonstrated expertise in supporting warehouse operations through meticulous record-keeping and shipment inspections. Attentive to product assessment, paperwork management, and coordinating logistics within warehouse premises. Knowledgeable in equipment operation and maintenance oversight..
Overview
25
25
years of professional experience
1
1
Certification
Work History
Bail Bond Agent
Self-employed
Riverside, CA
01.2009 - 10.2023
- Oversaw 24/7 phone line operations at jails in Riverside and San Diego County, ensuring continuous service.
- Successfully managed negotiations for potential bails from start to finish, including thorough bail paperwork process incorporation through meetings with families/defendants and consistently reliable bond postings.
- Evaluated potential risks related to each client in order to provide effective services.
- Provided guidance and advice to family members of incarcerated individuals regarding legal processes.
- Managed collection of client payments according to agreed-upon payment plans.
- Drafted various legal documents including letters, contracts, and affidavits for bail bonds.
- Managed and organized bond-related paperwork to maintain a high level of accuracy.
- Served as point person in monitoring, detaining, and facilitating the transfer of suspects who failed to attend court hearings.
- Conducted investigations into cases involving suspects who have violated terms of their bond agreement.
- Represented company at hearings relating to cases involving defendants released on bond.
- Communicated regularly with clients via phone calls or emails regarding their case status updates.
Auto Shop Manager
Oscar's Auto Care & Smog Services
Colton, CA
03.2020 - 09.2022
- Assisted customers with inquiries regarding vehicle repairs or services performed.
- Established strong relationships with customers by delivering quality service in a timely manner.
- Maintained accurate records for all vehicles serviced, including labor costs and parts used.
- Supervised daily activities of technicians, providing guidance and support as needed.
- Conducted regular reviews of work orders to ensure accuracy in billing.
- Managed inventory levels to ensure adequate stock of required parts and materials.
- Coordinated scheduling of vehicle repairs with customers, ensuring timely completion.
- Assigned and scheduled work of auto service staff handling vehicles per day.
- Implemented processes to improve customer satisfaction and retention.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Siding Installer
Silverado Framing And Construction
Riverside, CA
10.2017 - 12.2019
- Measured, cut and installed siding materials to specified dimensions.
- Installed flashing around windows, doors and other openings in walls.
- Used caulking guns to apply sealants around joints where two pieces of material meet.
- Performed periodic maintenance checks on all tools used during installation process.
- Read blueprints and followed instructions provided by supervisor regarding specific tasks required for each job.
- Assisted other workers in loading and unloading materials onto job sites when needed.
- Utilized hand tools such as hammers, saws and drills in order to complete projects.
- Read and interpreted specs, building plans, blueprints and sketches to successfully complete each task.
- Conducted site surveys prior to installation to take measurements and determine needed materials for project completion.
Bail Bond Agent Assistant
Hatchett Bail bonds
Lemon Grove, CA
01.2006 - 01.2009
- Managed accounts receivable and payable activities including tracking payments received or due.
- Calculated and collected payments from clients according to payment plan agreements.
- Maintained updated records of all transactions including fees paid by clients for services provided.
- Drafted letters, contracts, affidavits, and other legal documents related to bail bonds.
- Organized paperwork related to bonds and ensured accuracy of all documents.
Postal Contractor
Self Employed
Perris, CA
06.1998 - 08.2008
- Repaired broken locks and re-keyed existing locks to new keys.
- Replaced worn out parts such as springs, pins, tumblers, cylinders and levers in mechanical locks.
- Cleaned, lubricated and adjusted locking mechanisms as needed.
- Maintained accurate records of all lock installations and repairs performed.
- Fabricated custom parts for obsolete or discontinued lock models when necessary.
- Performed regular maintenance and repairs on a variety of vehicles, including cars, trucks, and other motorized equipment.
- Repaired or replaced defective parts such as brakes, engines, transmissions, exhaust systems, radiators and starters.
- Conducted safety inspections of vehicles to ensure compliance with government regulations.
- Replaced worn out tires and wheels; adjusted tire pressure as needed.
- Inspected vehicle electrical systems to identify any problems with wiring or connections.
- Maintained accurate records of all repairs performed on vehicles in the shop log book.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
Pharmacy Delivery Driver
Contracted
Redlands, CA
09.2004 - 01.2006
- Delivered medications accurately and on time to customers in a professional manner.
- Loaded packages into vehicle for delivery to customers.
- Provided excellent customer service when interacting with customers during delivery process.
- Maintained accurate logbook entries detailing dates, times, destinations, mileage driven and fuel used.
- Communicated with pharmacy staff regarding any changes or discrepancies in delivery orders.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Reported delays and accidents to stations using telephones or two-way radios.
Yard Driver
Lowe's Distribution Center
Perris, CA
01.2001 - 08.2004
- Performed daily inspections of yard jockey equipment, ensuring all safety protocols were adhered to.
- Utilized radio frequency scanners to receive orders from the warehouse and dispatch them to appropriate areas in the yard.
- Maintained up-to-date records of all yard movements and inventory.
- Utilized forklifts, pallet jacks and other material handling equipment to move freight as needed.
- Reported any mechanical issues or maintenance needs related to yard jockey equipment promptly.
- Organized materials on pallets according to size, weight, and type of item.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
- Ensured compliance with company policies regarding proper storage of hazardous materials.
- Provided training for new staff members on safe handling procedures.
- Assisted with unloading trucks using appropriate equipment as needed.
- Managed weekly cycle counts to ensure accurate inventory levels are maintained.
- Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.
- Assisted in training new employees on warehouse operations procedures.
- Performed daily cycle counts to ensure accuracy of inventory records.
- Cross-checked order forms against actual products received or sent out for accuracy.
- Operated forklift to move materials around the warehouse safely.
Education
Bail License# 1845050 - Bail Agent
California Department of Insurance
Los Angeles, CA01-2009
Guard Card - Fugitive Recovery
Bureau of Security And Investigative Services
Sacramento, CA01-2009
Certification - Medical Insurance Billing
All American Career College
San Bernardino, CA10-2005
High School Diploma -
Rancho Verde High School
Moreno Valley, CA06-1998
Skills
- FLUENT IN SPANISH
- Problem-Solving
- Stress Tolerance
- Legal knowledge
- Excellent investigation abilities
- Client Relations
- Warehouse Operations
- Yard management
- Workforce Management
- Marketing
Affiliations
- I have a passion for working on vehicles, a hobby that dates back to my teenage years, and I also enjoy playing NBA2K.
Certification
- Bail Agent #1845050 January 2009
- BSIS card issued in January 2009.
- Bail Recovery Certificate, January 2009
- Certification in Medical Billing, 2005
Languages
Spanish
Professional
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Do It Right The First Time!
Enoc Ayala
Interests
My Children
Nice fast cars
NBA2K
Gaming with my kids
Software
Docusign
E-file
Microsoft Word
Excel Spreadsheet
Scanner Pro
Accomplishments
Securing my first contract with the federal government as a young business owner stands as my most significant achievement.
A notable achievement of mine is maintaining a failure to appear (FTA) rate below 1% for court appearances, which has led to saving hundreds of thousands of dollars over my 17-year career in the bail bond industry.
Timeline
Auto Shop Manager
Oscar's Auto Care & Smog Services
03.2020 - 09.2022
Siding Installer
Silverado Framing And Construction
10.2017 - 12.2019
Bail Bond Agent
Self-employed
01.2009 - 10.2023
Bail Bond Agent Assistant
Hatchett Bail bonds
01.2006 - 01.2009
Pharmacy Delivery Driver
Contracted
09.2004 - 01.2006
Yard Driver
Lowe's Distribution Center
01.2001 - 08.2004
Postal Contractor
Self Employed
06.1998 - 08.2008
Bail License# 1845050 - Bail Agent
California Department of Insurance
Guard Card - Fugitive Recovery
Bureau of Security And Investigative Services
Certification - Medical Insurance Billing
All American Career College
High School Diploma -
Rancho Verde High School
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