Jordan Keith
Headland,AL
Summary
Dynamic professional with experience as a Bail Bond Agent at AAdvantage Bonding, excelling in risk evaluation and negotiation. Proven ability to manage client documentation and maintain accurate records while utilizing case management software. Strong decision-making skills and a commitment to client education have fostered lasting relationships with legal professionals and stakeholders.
Overview
8
8
years of professional experience
Work History
Bail Bond Agent
AAdvantage Bonding
08.2025 - Current
- Assisted clients in understanding bail processes and requirements.
- Evaluated risk factors to determine appropriate bond amounts.
- Collaborated with legal professionals to facilitate timely bond approvals.
- Managed client documentation and maintained accurate records.
- Educated clients on their responsibilities post-bond approval.
- Utilized case management software to track ongoing cases effectively.
- Built strong relationships with key industry stakeholders, including attorneys, court personnel, and surety companies.
Delivery Driver
FedEx:Ground
10.2023 - 06.2025
- Operated delivery vehicle to ensure timely package distribution.
- Conducted pre-trip inspections to maintain vehicle safety and compliance.
- Managed route planning to optimize delivery efficiency and minimize delays.
- Communicated effectively with customers regarding delivery status and special instructions.
- Loaded and unloaded packages while adhering to safety protocols.
- Adhered to traffic laws and company policies to ensure safe driving practices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
EMT-Basic
Haynes Ambulance
08.2022 - 10.2023
- Responded rapidly to emergency calls, providing critical care and support to patients in distress.
- Collaborated with healthcare teams to assess patient conditions and determine appropriate transport procedures.
- Administered basic life support techniques, including CPR and first aid, ensuring adherence to protocols.
- Maintained accurate patient records and documentation during transport for seamless care transitions.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Tier 1 Technical Support Representative
Kelly Services
02.2018 - 10.2020
- Resolved technical issues for customers via phone and email support
- Provided step-by-step troubleshooting guidance using diagnostic tools
- Documented customer interactions in ticketing system to ensure accurate follow-up
- Collaborated with team members to improve response times and service quality
- Escalated complex issues to senior support staff for advanced resolution
- Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer service.
Education
Associate of Applied Science - Paramedicine
George C Wallace Community College
Dothan, AL12-2022
Skills
- Searching records
- Quick decision making
- Strong negotiation skills
- Cash management
- Producing reports
- Proficient in [software]
- Database maintenance
- Creating reports
- Call center operations experience
Timeline
Bail Bond Agent
AAdvantage Bonding
08.2025 - Current
Delivery Driver
FedEx:Ground
10.2023 - 06.2025
EMT-Basic
Haynes Ambulance
08.2022 - 10.2023
Tier 1 Technical Support Representative
Kelly Services
02.2018 - 10.2020
Associate of Applied Science - Paramedicine
George C Wallace Community College