Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Enoch Azor

West Palm Beach,FL

Summary

Motivated, personable business professional with a passion and talent for information technology. A hardworking, pro-active, and experienced hardware and software repair technician with exceptional customer service skills. A leader who possesses a good team spirit and ability to go the extra mile and see tasks through to completion. A team player with experience in resolving issues in high stress environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Residential Services Technician

CPI Security System
Charlotte, NC
09.2020 - Current
  • Services residential security systems for 40 clients per week
  • Performs walkthrough of location and determines optimal system configurations
  • Connects home systems to central monitoring systems
  • Trains new customers in system operations and demonstrates features
  • Troubleshoots alarm systems, home automation and software updates
  • Sets up application for the customer.
  • Using linux operation system to do software updates.
  • Setup new modem and router to have have separate wifi and Ip address.
  • Conducted regular maintenance checks on residential dwellings to ensure safety and proper functioning of systems.
  • Provided technical support to tenants regarding the use of household appliances and equipment.
  • Maintained accurate records of all service calls and repairs performed.
  • Responded promptly to tenant requests for service or repair work in a timely manner.
  • Ensured that all safety protocols were followed during each job site visit.

Field Technician

Comcast Business Class
Charlotte, NC
03.2019 - 07.2020
  • Provided exceptional customer service during over 15 field visits and support calls per week
  • Managed all on-site installation, repair, maintenance, and testing
  • Triaged, troubleshooted, and resolved service errors and technical issues
  • Documented service reports timely and accurately
  • Ensured all company processes and procedures are followed for all activities
  • Collaborated with technical and sales teams across the organization to ensure a high level of customer satisfaction
  • Gathered customer requirements to make appropriate recommendations for service
  • Installed access point, Cisco switches, Meraki firewalls, and VoIP System ATA
  • Established configuration through NOC (Network Operations Center).
  • collaborate with (NOC) engineer to diagnostic if the Cisco firewall need to be replaced
  • Using command prompt, ping different the switches and make user we have the properly communication after the take over from different Internet connection like cradle point like backup networks. Using At&T or verizon.
  • Developed strategies for resolving complex technical issues encountered in the field.
  • Monitored system performance remotely using diagnostic tools such as ping utilities or network monitoring software.
  • Assisted in developing training plans for technicians on the use of new technology.
  • Traveled to [every day ] field locations per month to evaluate equipment and performance.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully. ( like, Break fix)

Education

Highschool Diploma -

Liceo Gerardo Hansel High School

Skills

  • MS Word
  • MS Excel
  • MS Office
  • Microsoft Windows
  • Hardware
  • Software
  • Customer Service
  • Training
  • Multitasking
  • Critical Thinking
  • Decision Making
  • Problem Solving
  • Analytical
  • Conflict Resolution
  • Leadership
  • Detail Oriented
  • Communication
  • Troubleshooting
  • Electrical Troubleshooting
  • Consistent supervision
  • Issue Troubleshooting
  • Technical Troubleshooting
  • Product Troubleshooting
  • Network configuration
  • Operating systems
  • Antivirus Software
  • Remote Support

Certification

  • IBM, IBM Tools for Data Science
  • Google, Technical support Fundamentals

Timeline

Residential Services Technician

CPI Security System
09.2020 - Current

Field Technician

Comcast Business Class
03.2019 - 07.2020

Highschool Diploma -

Liceo Gerardo Hansel High School

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Enoch Azor