Enoch Nyakango
Bloomington,MN
Summary
Motivated technology support professional with hands-on experience assisting customers with technical equipment, troubleshooting hardware, and setting up electronic systems. Over five years of combined experience in technical support environments including help desk services and event-based technology operations. Currently pursuing a Bachelor's degree in Computer Engineering with knowledge of IT systems, networking, and device setup.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Technical Support
Game Truck
05.2023 - 01.2025
- Provided technical support for gaming consoles, computers, and networking equipment during live events.
- Set up and maintained multiple gaming stations and electronics for customers.
- Diagnosed and resolved hardware and connectivity issues to maintain smooth system operation.
- Assisted customers with device use and ensured a positive technical experience.
IT Help Desk Support
School Help Desk
09.2021 - 05.2023
- Assisted students and staff with troubleshooting computer and technical issues.
- Installed and configured software, operating systems, and updates.
- Resolved login, connectivity, and printer issues.
- Documented support requests and provided friendly technical assistance.
Life Time Coach
01.2025 - Current
Education
Bachelor's Degree - Software Engineering
Western Governors University
Associate of Arts -
Iowa Western
Council Bluffs, IADesktop Support Certificate -
Iowa Western
Skills
- Hardware installation and troubleshooting
- Windows operating systems
- Device setup and configuration
- Networking fundamentals (TCP/IP, connectivity troubleshooting)
- Gaming systems and electronics support
- Software installation and updates
- Customer technical support
- Basic programming (Java, JavaScript)
- Version Control (Git)
Certification
AWS Certified Cloud Practitioner
Timeline
AWS Certified Cloud Practitioner
05-2025
ITIL Certification
04-2025
Life Time Coach
01.2025 - Current
Technical Support
Game Truck
05.2023 - 01.2025
IT Help Desk Support
School Help Desk
09.2021 - 05.2023
Bachelor's Degree - Software Engineering
Western Governors University
Associate of Arts -
Iowa Western
Desktop Support Certificate -
Iowa Western
Additional Strengths
- Strong communication and teamwork skills
- Comfortable working with electronics and home technology
- Ability to lift and move equipment during installations
- Fast learner with strong problem-solving ability