Enoch Urbina
South Orange,NJ
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walgreens
07.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed good teamwork and communication skills with coworkers
- Informed customers about special promotions and provided detailed information for various products.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Protected products from damage by using proper packaging and bagging techniques.
Education
Associate of Science - Business Administration And Management
Union County College
Cranford, NJ07.2024
Skills
- Customer Data Confidentiality
- Complex Problem-Solving
- Telephone Reception
- Calm and Professional Under Pressure
- Complaint Handling
- Understanding Customer Needs
- Inventory Accuracy
- Merchandise Orders and Exchanges
- Persuasive Negotiations
- Rewards Programs
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Walgreens
07.2021 - Current
Associate of Science - Business Administration And Management
Union County College
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