Enock Bugembe
Ayer
Summary
IT professional with extensive experience at Entebbe Regional Referral Hospital and Mildmay Uganda, specializing in user training and support. Skilled in troubleshooting and hardware maintenance, contributing to team collaboration and productivity. Committed to delivering exceptional customer service and implementing technological improvements in dynamic environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Residential Support Professional
TILL Inc
Maynard
03.2025 - Current
- Fostered welcoming, home-like environment for residents and staff members.
- Partnered with Residence Manager to update and execute individual support plans effectively.
- Documented progress notes and maintained records to meet ISP standards.
- Assisted in training all individuals on fire safety and emergency protocols, involving stair use.
IT Officer
Entebbe Regional Referral Hospital
Entebbe
11.2020 - 12.2024
- Provided reliable IT support to staff members, resulting in increased productivity
- Assessed user needs and provided tailor made training sessions for improved competency among several users.
- Oversaw IT department operations and training
- Implemented and maintained hardware and software budget
Laboratory Information Management Systems (LIMS) Administrator
Mildmay Uganda
Kampala
10.2016 - 08.2020
- Provided first line technical support to all LIMS users
- Configured the information system to fit Mildmay Uganda User Requirements and changing needs
- Trained LIMS users on the proper use of the system
- Maintaining Laboratory IT Systems and equipment Inventory
- Manage all system contracts like annual support and periodic upgrades.
Laboratory Data Clerk
Mildmay Uganda
Kampala
07.2013 - 09.2016
- Delivered primary ICT support to lab users for enhanced operational efficiency.
- Ensured accurate and timely entry of laboratory data into relevant databases.
- Collaborated with laboratory manager to develop tools for capturing essential laboratory data.
ICT Assistant (Volunteer)
Mildmay Uganda
Kampala
01.2011 - 06.2013
- Provided technical support to Systems users, resolving issues efficiently.
- Managed ICT helpdesk operations to ensure prompt service delivery.
- Created and maintained ICT machine inventory for accurate asset tracking.
- Conducted periodic IT Systems audits to enhance security and compliance.
Education
Bachelor of Information Technology -
Makerere University
Kampala01.2011
Skills
- IT support and troubleshooting
- Hardware maintenance
- Network management
- User training
- Customer service
- Team collaboration
- Effective communication
- Technical documentation
Certification
Adult CPR, First Aid, & AED | 2025
MS Server Administration Fundamentals | 2023
Labware LIMS Administrator 1 | 2015
Timeline
Residential Support Professional
TILL Inc
03.2025 - Current
IT Officer
Entebbe Regional Referral Hospital
11.2020 - 12.2024
Laboratory Information Management Systems (LIMS) Administrator
Mildmay Uganda
10.2016 - 08.2020
Laboratory Data Clerk
Mildmay Uganda
07.2013 - 09.2016
ICT Assistant (Volunteer)
Mildmay Uganda
01.2011 - 06.2013
Bachelor of Information Technology -
Makerere University
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