ENOCK KALONDJI
Glendale,AZ
Summary
Dynamic leader with experience enhancing team productivity and customer satisfaction in hospitality environments. Expertise in inventory management and safety protocols, driving operational efficiency and sales growth. Proven ability to train and mentor teams, fostering collaboration and effective communication. Strong problem-solving skills contribute to maintaining high standards and achieving project goals.
Overview
6
6
years of professional experience
Work History
Team Member
Shutterfly
11.2024 - 12.2025
- Streamlined warehouse operations by efficiently transporting goods with pallet jacks.
- Accurately recorded stock data after receiving and counting items.
- Optimized storage efficiency through careful packing and unpacking of items.
- Managed seamless ordering, receiving, and shipping processes for merchandise.
- Facilitated easy identification by ensuring correct labeling of stored pallets.
- Maintained organized and clean warehouse spaces to enhance safety and efficiency.
Shift Leader
Sip Coffee & Beer House
04.2022 - 12.2024
- Boosted customer satisfaction through prompt, courteous service and immediate issue resolution.
- Optimized labor resources by coordinating shift schedules during peak operational hours.
- Enhanced team productivity by implementing efficient scheduling and task delegation methods.
- Maintained safe, organized production areas to prevent work delays and hazards.
- Increased sales through effective upselling techniques and deep product knowledge.
- Supervised operations to ensure efficient workflow and high-quality service delivery.
Shift Leader
Superstar Carwash
08.2024 - 09.2024
- Enhanced workflow efficiency by supervising team operations and service quality.
- Trained new hires on procedures and customer service expectations.
- Maintained optimal inventory levels for cleaning supplies and equipment.
- Ensured safety compliance by implementing effective safety protocols.
- Resolved customer complaints promptly, improving satisfaction and retention rates.
- Conducted equipment inspections, ensuring safety compliance and operational readiness.
Associate
Amazon Warehouse
02.2020 - 10.2021
- Enhanced warehouse efficiency by operating material handling equipment for product movement.
- Ensured compliance with shipping standards through accurate packaging and labeling.
- Maintained optimal stock levels by collaborating effectively with team members.
- Trained new employees on safety protocols and operational procedures for better performance.
- Tracked shipments and managed order fulfillment using warehouse management systems.
- Secured pallets and transported them efficiently with motorized pallet jacks.
Education
High School Diploma -
Independence
Glendale, AZ05-2021
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Clear communication
- Collaboration and teamwork
- Following instructions
- Cash handling
- Computer skills
- Heavy lifting
- Workplace safety
- Leadership qualities
- Goal setting and achievement
- Organizing work stations
- Training and mentoring
- Complex Problem-solving
- Product knowledge
- FLUENT IN [LANGUAGE]
- Sales expertise
- Order preparation
- Relationship building
- Team building
Timeline
Team Member
Shutterfly
11.2024 - 12.2025
Shift Leader
Superstar Carwash
08.2024 - 09.2024
Shift Leader
Sip Coffee & Beer House
04.2022 - 12.2024
Associate
Amazon Warehouse
02.2020 - 10.2021
High School Diploma -
Independence