Enock Mudzamiri
Riverside,RI
Summary
Experienced Project Management and Analytics Specialist skilled in achieving business AI and Machine Learning project goals. Lifelong learner.
Overview
11
11
years of professional experience
1
1
Certification
Work History
COMMUNITY CARE COORDINATOR
Neighborhood Health Plan of Rhode Island
Smithfield, RI
11.2022 - Current
- Efficiently manage caseloads, prioritizing tasks based on urgency and complexity to ensure timely completion. while optimizing the care coordination process, and facilitating seamless communication between patients, families, and healthcare providers.
- Serves as a Volunteer Project Administrator for the implementation of the Fully Integrated Dual Special Needs Plan within the PMO, showcasing leadership and project management abilities.
TECHNICAL SUPPORT AND INVENTORY TECHNICIAN
Astreya Partners/Google Inc.
Cambridge, MA
03.2022 - 11.2022
- Mentored new team members on inventory management best practices, significantly improving team performance.
- Generated detailed reports on inventory levels, trends, and anomalies, providing valuable insights for upper management.
E-COMMERCE INSTALLATION TECHNICIAN
Amazon Home Services
Boston, MA
01.2019 - 11.2021
- Expertly diagnosed and resolved system faults, ensuring minimal downtime and high customer satisfaction.
- Executed installations efficiently within deadlines, adhering to company policies and safety guidelines, enhancing overall customer experience.
CUSTOMER SERVICE REPRESENTATIVE LEAD
Verizon Wireless
Fredericksburg, VA
01.2018 - 01.2019
- Delivered personalized customer solutions by understanding individual needs and preferences, boosting customer satisfaction.
- Maintained comprehensive records of client interactions, ensuring accurate data collection for future reference and service improvement.
CURRICULUM DEVELOPMENT CONSULTANT
Hinds Community College
Utica, Mississippi
07.2017 - 11.2017
- Improved curriculum quality through thorough research and the incorporation of best practices in instructional design.
- Developed effective assessment tools to accurately measure student performance and guide future instructional decisions.
RESEARCHER/TUTOR
University of South Africa
Pretoria, South Africa
01.2014 - 07.2017
- Conducted in-depth research on various study topics, contributing valuable insights and knowledge.
- Analyzed large datasets, identifying key trends and patterns relevant to research objectives.
Education
Master's Degree - Political Science
University of Zimbabwe
01.2010
Bachelor's Degree - Political Science
University of Zimbabwe
01.2006
Skills
- Insight Generation from Data
- Strategic Project Execution
- AI Governance Frameworks
- Audience-Centric Communication
- Generative AI Proficiency
- Proficient in Agile Frameworks
- Team-Based Collaboration
- Strategic Stakeholder Interaction
Affiliations
Project Management Institute Member
Certification
- Columbia University, Artificial Intelligence and Machine Learning, 2024
- Project Management Professional (PMP), 2023
- Part 107 UAG 2023 Federal Aviation Administration, 2023
- Google Professional Certificate in Data Analytics, 2021
- Certificate in Qualitative and Multi-Method Research - Syracuse University, 2016
Hobbies and Interests
- Drone flying and photography
- Writing
Timeline
COMMUNITY CARE COORDINATOR
Neighborhood Health Plan of Rhode Island
11.2022 - Current
TECHNICAL SUPPORT AND INVENTORY TECHNICIAN
Astreya Partners/Google Inc.
03.2022 - 11.2022
E-COMMERCE INSTALLATION TECHNICIAN
Amazon Home Services
01.2019 - 11.2021
CUSTOMER SERVICE REPRESENTATIVE LEAD
Verizon Wireless
01.2018 - 01.2019
CURRICULUM DEVELOPMENT CONSULTANT
Hinds Community College
07.2017 - 11.2017
RESEARCHER/TUTOR
University of South Africa
01.2014 - 07.2017
Master's Degree - Political Science
University of Zimbabwe
Bachelor's Degree - Political Science
University of Zimbabwe
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