Enock Opoku
Aurora,CO
Summary
Reliable employee seeking Technical Support positions. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level or Internship Technical Support Specialist position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Sales Associate
Home Depot North Salida
Aurora, CO
01.2021 - Current
- Aided manager in upgrading and implementing new accounts management software, which resulted in 10% reduction in time reviewing company's accounts
- Trained staff in use of Excel and social media for managing sales records and marketing new merchandise
- Adept at point of sales operations
- Assisted in stocking merchandise and distributing advertisements.
Flight Dispatcher / Cabin Lead Agent
United Ground Express, Colorado/ Denver
01.2019 - 01.2021
- Responsible for monitoring daily flight departure and arrivals flight operations with use of AveTech software
- Also, run team of employees to service plane to get ready for departure
- (Lead)
- Making reports at work environment, finding root course of issue at work and find solutions to it by reducing at least 70% of daily errors at work
- Resetting employee password and assisting employees on technical issues
- Was promoted from Team Lead to Lead Dispatcher
Help Desk Associate, Customer Service Desk
Kumasi Technical University
Kumasi, Ghana
01.2013 - 01.2017
- Provide remote and in-person technology assistance for students, staff, and faculty on campus, answering questions and troubleshooting problems
- Accurately track all student records, including changes and contacts
- Developed Excel-based database for documenting changes; decreased response time for common inquiries by 21%.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Bachelor of Science - Computer Information Systems, Business Analytics
Metropolitan State University of Denver
Denver, CO12.2023
Associate of Applied Science - Computer Information Systems
Community College of Aurora
Aurora, CO12.2021
Skills
- Problem Solving/Critical Thinking
- Proficient in Microsoft Office (word, PowerPoint, Outlook, Excel)
- Detail Oriented
- Operating Systems: XP, Vista, Unix, Linux, Windows/MacOS
- Error Detection
- Collaborative Team Player
- Multitasking and Prioritization
- Customer Communication and Empathy
- Customer Service Support
- Technical Troubleshooting
- Friendly and Patient
Timeline
Sales Associate
Home Depot North Salida
01.2021 - Current
Flight Dispatcher / Cabin Lead Agent
United Ground Express, Colorado/ Denver
01.2019 - 01.2021
Help Desk Associate, Customer Service Desk
Kumasi Technical University
01.2013 - 01.2017
Bachelor of Science - Computer Information Systems, Business Analytics
Metropolitan State University of Denver
Associate of Applied Science - Computer Information Systems
Community College of Aurora