Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
1
1
years of professional experience
Work History
Technical Support Intern
EMERGING TECHNOLOGY AND ENTREPRENEURSHIP COMPLEX, ETEC
09.2021 - 12.2021
Maintained an up-to-date knowledge of Emerging Technology and Entrepreneurship Complex (ETEC)’s commonly-used processes, practices, and procedures.
Collaborated with cross-functional teams to diagnose and resolve technical issues.
Sharpened analytical and engineering skills responding to ad-hoc inquiries, manualizing and tracking interactions as needed.
Monitored system performance to identify potential issues.
Patched software and installed new versions to eliminate security problems and protect data.
Installed, maintained and monitored company inventory, assessing quality and determining causes of computer, software, or network malfunctions through evaluation and testing.
Technology Support Specialist
ALCC WINNERS SUMMER ACADEMY
06.2019 - 08.2019
Provided technical support in identifying, investigating, and resolving users' problems
Evaluated, expanded, and enhanced computer operations, making recommendations for improvement and upgrades to hardware and software to manage workload and system requirements
Assisted with updating technical support best practices for use by team.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Bachelor of Science - Informatics, Data Analytics Concentration
THE STATE UNIVERSITY OF NEW YORK (SUNY)
05.2023
Skills
R
SQL
Excel
Tableau
Python
Javascript
HTML
CSS
Azure Data Studio
Microsoft Access
Adobe Creative Suite (Photoshop, Illustrator, Animate, Premiere Pro)
Timeline
Technical Support Intern
EMERGING TECHNOLOGY AND ENTREPRENEURSHIP COMPLEX, ETEC
09.2021 - 12.2021
Technology Support Specialist
ALCC WINNERS SUMMER ACADEMY
06.2019 - 08.2019
Bachelor of Science - Informatics, Data Analytics Concentration
THE STATE UNIVERSITY OF NEW YORK (SUNY)
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