Enrico Bobo
Fort Myers
Summary
Dynamic Claims Adjuster with extensive experience at Catastrophe Response Unit USA INC, skilled in Xactimate and critical thinking. Proven track record of negotiating favorable settlements and achieving high customer satisfaction. Adept at claims investigation and policy analysis, ensuring clients receive optimal coverage and support during challenging times.
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
10
10
years of professional experience
Work History
Claims Aduster
Catastrophie Response Unit USA INC
08.2023 - 07.2025
- Evaluated claims for property damage and liability to ensure accurate assessments.
- Analyzed policy coverage details to determine claim eligibility and settlement amounts.
- Collaborated with clients and contractors to gather necessary documentation for claims processing.
- Utilized claims management software to track, update, and manage claim files efficiently.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Prepared summaries of damage, payments, and policy coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Investigated and assessed damage to property and reviewed property damage estimates.
Property Desk Adjuster
Compass
11.2022 - 06.2023
- Evaluated property claims to determine coverage and settlement options.
- Collaborated with policyholders to gather necessary documentation for claim processing.
- Assessed damages using industry-standard estimating software for accurate assessments.
- Communicated findings effectively with stakeholders to ensure alignment on claim resolutions.
- Coordinated with repair professionals for timely inspections and damage evaluations.
- Maintained detailed records of claims activities to ensure compliance with company policies.
Licensed Health Insurance Agent
Simple Health
01.2021 - 09.2022
- Educated clients on health insurance options and benefits, ensuring informed decision-making.
- Assisted clients in completing applications and resolving coverage issues efficiently.
- Analyzed policy details to ensure compliance with regulations and company standards.
- Developed tailored insurance plans that met individual client needs and preferences.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
Health Insurance Advisor
ICan Benefit Group LLC
04.2015 - 12.2020
- Advised clients on health insurance options, ensuring informed decisions aligned with individual needs.
- Developed and maintained strong relationships with clients, enhancing retention and satisfaction rates.
- Analyzed policy details to provide tailored recommendations, improving client understanding of coverage benefits.
- Collaborated with internal teams to streamline enrollment processes, increasing efficiency and reducing turnaround time.
- Conducted comprehensive market research to stay updated on industry trends and competitive offerings.
- Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
Education
Accounting And Finance
Business Informatics Colloge
Valley Stream, NY04-2005
Skills
- Xactimate
- Xactanaysis
- Guidewire
- Critical thinking
- Claims investigation
Progi
- Active listening
- Highly motivated
- Casualty and property loss
- Policy analysis
- Inbound call management
- Individual health plans
Timeline
Claims Aduster
Catastrophie Response Unit USA INC
08.2023 - 07.2025
Property Desk Adjuster
Compass
11.2022 - 06.2023
Licensed Health Insurance Agent
Simple Health
01.2021 - 09.2022
Health Insurance Advisor
ICan Benefit Group LLC
04.2015 - 12.2020
Accounting And Finance
Business Informatics Colloge
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