Summary
Overview
Work History
Education
Skills
Education Certifications
References
Certification
Timeline
Generic

Tracy Andrews

Houston,TX

Summary

Energetic and enthusiastic professional motivated to succeed in a fast paced and customer-driven environment with 12 years of experience. Insurance professional with an independent background in construction and medical management. Currently envision blending a unique combination of experience, skillset, and passion to obtain a longevity position and ensure the utmost in business practices and performance. Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through ten years of experience interviewing specialists, witnesses and claimants to compile information.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Supplemental Claims Property Adjuster

Wardlaw (Liberty Mutual)
05.2023 - 07.2023
  • Investigate, evaluate, and reconcile supplements according to policy
  • Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
  • Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
  • Streamlined workflow for faster claim resolution by coordinating with various internal departments and external agencies.
  • Reduced the number of fraudulent claims by implementing advanced investigative techniques and collaborating with law enforcement when necessary.
  • Increased overall productivity by managing a large caseload while maintaining strict attention to detail and accuracy in documentation.
  • Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
  • Improved claim resolution times by efficiently managing a caseload of property claims.
  • Directed claims negotiations within allowable limit of $30,000.00and supported successful litigations for advanced issues.

Inside Property Claims Adjuster

Catastrophe & National Claim (State Farm)
08.2019 - 05.2023
  • Investigate, evaluate, and settle weather catastrophe/daily claims
  • Improved claim resolution times by efficiently managing a caseload of property claims.
  • Reduced costs for the company by accurately estimating repair and replacement expenses.
  • Enhanced customer satisfaction by providing timely and empathetic communication throughout the claim process.
  • Resolved disputes with policyholders, negotiating equitable settlements within policy guidelines.
  • Mitigated potential fraud by thoroughly investigating suspicious claims and collaborating with law enforcement when necessary.
  • Directed claims negotiations within allowable limit of $25,000.00 and supported successful litigations for advanced issues.
  • Evaluated insurance policies and analyzed damages to determine coverage.

Electrician/Contractor

Huntington Ingalls Shipbuilding
10.2016 - 08.2019
  • Blueprint reading of diagrams, measurements, circuits, & wiring
  • Improved electrical system safety by conducting thorough inspections and identifying potential hazards.
  • Enhanced energy efficiency by recommending and installing upgraded electrical components in residential and commercial properties.
  • Provided exceptional customer service through clear communication, accurate estimates, and timely project completion.
  • Reduced downtime for clients by quickly diagnosing and repairing complex electrical issues.
  • Collaborated with construction teams to ensure seamless integration of electrical systems within new builds.
  • Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.

Associate Director/ Medical Claims

Ryla
07.2010 - 10.2016
  • Completing file reviews for medical policies and pre authorizations prior to procedures
  • Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
  • Spearheaded the development and launch of a new product line, leading to increased market share and customer satisfaction.
  • Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
  • Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
  • Enhanced employee performance through targeted training programs and regular feedback sessions, resulting in higher productivity levels.
  • Led teams of up to 15 personnel, supervising daily performance as well as training and improvement plans.

Education

Associate of Science - Business Management

Virginia College
Mobile, AL
06.2008

High School Diploma -

Mattie T Blount High School
Eight Mile, AL
05.2005

Skills

  • Xactimate
  • Symbility Connect Explorer/ Eagle View
  • MS Office Suite/ KPI
  • Xactimate Content
  • Xactimate Analysis Construction/Heavy Equip
  • Policy Interpretation
  • Report Writing
  • Multitasking Abilities
  • Property Valuation
  • Active Listening
  • Computer Proficiency
  • Organizational Skills
  • Decision Making
  • Interpersonal Skills
  • Insurance Regulations
  • Problem Solving

Education Certifications

  • New York Certified, 10/01/23
  • Adjuster All Lines Appointed, 03/01/21
  • Commercial Driver License, 02/01/20 - 03/01/20, Bishop State Community College, Mobile, AL
  • Electrician, 10/01/16 - 08/01/21, Mississippi Gulf Coast College, Pascagoula, MS
  • Business Management, 06/01/06 - 06/01/08, Virginia College, Mobile, AL

References

References upon request

Certification

  • Commercial Driver License| Bishop State Community College, Mobile, AL
  • Electrician| Mississippi Gulf Coast College, Pascagoula MS
  • Licensed [State Farm Insurance Adjuster] - FL AL LA MS NY OK TX



Timeline

Supplemental Claims Property Adjuster

Wardlaw (Liberty Mutual)
05.2023 - 07.2023

Inside Property Claims Adjuster

Catastrophe & National Claim (State Farm)
08.2019 - 05.2023

Electrician/Contractor

Huntington Ingalls Shipbuilding
10.2016 - 08.2019

Associate Director/ Medical Claims

Ryla
07.2010 - 10.2016

Associate of Science - Business Management

Virginia College

High School Diploma -

Mattie T Blount High School

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