Kayla Cinquegrani
Summary
Experienced Property Claims Adjuster proficient in investigating, negotiating, and settling property claims. Skilled in assessing property damage, evaluating repair costs, and efficiently determining claim validity. Strong communication skills and critical thinking abilities enable successful resolution of complex claims situations. Committed to maintaining integrity and delivering fair settlements.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster
Allstate
, USA
08.2024 - Current
- Demonstrated compliance with state regulations and company guidelines by consistently following policies and procedures.
- Successfully handled complex and urgent claims by efficiently managing high caseloads
- Enhanced customer satisfaction through prompt communication and consistent follow-up on claim status updates
- Reviewed policy contracts to evaluate claim coverage based on cause and facts of loss
- Conducted property inspection by taking accurate photographs to examine any defects
- Created efficient approaches to alleviate losses
- Established and fostered professional liaisons with self-employed assessors and contractors to expedite claim resolution
- Developed floor plan and roofline sketches and inputted data into Xactimate for accurate line-by-line damage assessments
- Facilitated handling of complicated claims by aiding fellow colleagues, communicating understanding of specific policies and processes as necessary
Liability Claims Adjuster
Allstate
, USA
12.2023 - 08.2024
- Implemented workflow strategies and prioritized tasks to reduce claims processing time
- Enhanced customer satisfaction through prompt updates on claim status and timely resolution of concerns
- Conducted thorough investigations into liability claims, analyzing evidence and interviewing relevant parties to accurately establish fault
- Handled complex liability claims, ensuring consistency in meeting deadlines and organizational requirements.
- Stayed informed on changes to industry regulations impacting claims handling processes to ensure compliance with laws
- Evaluated applicability of coverage for incoming liability claims to ensure precise payment allocation in adherence to policy terms.
- Provided assistance to customers inquiring about deductibles
Claims Representative
Allstate
, USA
07.2022 - 12.2023
- Investigated accidents and incidents to establish causes and assess damages.
- Processed large volumes of claims effectively in fast-paced work environment to maintain productivity
- Streamlined workflows and implemented best practices to enhance claim processing efficiency
- Enhanced customer satisfaction levels with prompt and precise updates regarding claim status and settlement
- Accelerated intricate claims investigations and resolutions through collaborative efforts with cross-functional teams
- Delivered training to newly onboarded Claims Representatives about company policies, procedures and software systems
- Conducted in-depth analysis of intricate claims to assess appropriate actions and potential results
Education
High School Diploma -
Maine West High School
Des Plaines, IL01-2011
Skills
- Claim Process Tool
- ClaimXperience
- Xactimate
- XactAnalysis
- MS Teams
- Outlook
- MS Word/Excel
- ISO
- LexisNexis
- Avaya
- Liability Analysis Tool
- Zoom
- OneNote
- Accident/Property Review
- Achieving Production Targets
- Policy Endorsements
- Collaborative Leadership
- Decision-Making
- Caseload management
- Negligence Laws
- Analytical Thinking
- Coverage Evaluation
- Regulatory Compliance
- Liability Assessment
- Property Inspection
- Damage Evaluation
- Attentive Listening Skills
Certification
Primary: Texas Designated Home State
Reciprocal: Connecticut, Delaware, Florida, Georgia, Kentucky, Louisiana, New Hampshire, New Mexico, North Carolina, Oklahoma, Rhode Island, South Carolina, Vermont, Wyoming
Timeline
Property Claims Adjuster
Allstate
08.2024 - Current
Liability Claims Adjuster
Allstate
12.2023 - 08.2024
Claims Representative
Allstate
07.2022 - 12.2023
High School Diploma -
Maine West High School
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