JUANTA ALBERTY
Rockwall,TX
Summary
Results-driven Claims Specialist with extensive experience in managing moderate to complex injury, property, and catastrophe claims. Expertise includes conducting thorough liability and compensability investigations, performing detailed coverage analysis, and overseeing reserve management and medical reviews. Proven track record in settlement negotiation, complemented by strong multi-jurisdictional regulatory knowledge. Adept at handling large caseloads while ensuring accuracy, compliance, and high levels of customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Injury/Property Claims Adjuster
State Farm
12.2022 - Current
- Manage 50+ moderate-complexity injury and property claims weekly across multiple jurisdictions.
- Conduct liability, compensability, and coverage investigations using police reports, medical records, and statements.
- Evaluate injuries, medical treatment, and property damage to determine accurate damages.
- Negotiate settlements within authority limits with attorneys, claimants, and insureds.
- Establish, monitor, and adjust reserves based on best practices.
- Upload medical records, attorney demands, and billing into 3Pet with precise documentation.
- Identify fraud indicators and complete SIU referrals.
- Ensure multi-state regulatory compliance and maintain documentation quality standards.
CAT Residential Desk Adjuster
QBE North America
07.2022 - 10.2022
- Handled 85–150 CAT property files weekly with adherence to state regulations.
- Conducted investigations, reviewed field adjuster documentation, and confirmed coverage.
- Set reserves, evaluated damages, and negotiated settlement amounts.
- Coordinated inspections with adjusters, engineers, and vendors.
Mortgage Closer / Quality Assurance
Pentagon Federal Credit Union
12.2021 - 10.2022
- Performed federal regulation compliance audits (TILA, ECOA, RESPA, HMDA, FCRA, SCRA).
- Identified high-risk and fraudulent loan indicators requiring escalation.
- Led process improvements increasing departmental productivity by 35%.
- Reviewed title, foreclosure, reconveyance, and deed documentation.
CAT Residential Desk Adjuster
QBE North America
07.2021 - 10.2022
- Handled 85–150 CAT files weekly while maintaining regulatory compliance.
- Reviewed field adjuster reports, photos, and estimates to confirm coverage.
- Set reserves, prepared estimates, and updated insureds on claim status.
Mortgage Closer
Guaranteed Rate
07.2019 - 10.2021
- Managed pipeline of 150–275 mortgage files; closed 75–95% monthly.
- Reviewed loan conditions across FHA, VA, Jumbo, Fannie, Freddie, and Conventional loans.
- Ensured compliance with Dodd-Frank, ECOA, Fair Lending, FCRA, SCRA.
- Balanced Closing Disclosures, funded loans, coordinated with processors and underwriters.
- Received Employee of the Year (2020) and Employee of the Month (x2).
Loan Closer / Processor
Loan Depot
05.2017 - 05.2019
- Originated, reviewed, processed, and closed 80-100 consumer mortgage loans a month
- Ensured loss mitigation compliance and handled complex loan reviews.
- Resolved escalated borrower issues and ensured funding accuracy.
Loan Closer
Genpact
09.2016 - 03.2017
- Processed and closed consumer 50- 80 loans in compliance with underwriting.
- Reviewed loan applications for completeness and fraud indicators.
- Coordinated document finalization with title companies.
Account Executive Wholesale Closer
NationStar Mortgage
12.2012 - 01.2015
- Supported brokers in loan submissions, product selection, and pricing.
- Monitored 80 - 100 loans from conditional approval through closing.
- Resolved issues involving income, credit, title, and appraisal documentation.
Retail Mortgage Closer
Bank of America
03.2011 - 12.2012
- Verified borrower income, assets, title, appraisal, and underwriting compliance.
- Generated Closing Disclosures and lender-required legal documents.
- Coordinated with closing attorneys and title companies.
- Closed 40-50 loans a month
Education
Mortgage Banking Degree - Mortgage
Northlake College
Irving, TX05-2004
High School Diploma -
Wilmer Hutchins High School
Dallas, TX05.1993
Skills
- Liability Determination & Compensability Evaluation
- Claims Investigation & Coverage Analysis
- Medical Bill Review & Damages Evaluation
- Reserve Setting & Adjusting
- Settlement Negotiation (Claimants, Attorneys, Insureds)
- Recorded Statements
- SIU Referrals
- Subrogation
- Multi-State Regulatory Compliance & Documentation Quality
- Xactimate
- Symbility
- XactAnalysis
- Claims Connect
- 3Pet
- ECM
- Claims investigation
- Excellent time management skills
- Excellent people skills
- Claims processing
- Teamwork and collaboration
Certification
State Farm Residential Claims Certification- 11/2022
State Farm Estamatic Certification- 11/2022
State Farm Auto Certification - 11/2022
State Farm California Fair Claims and Earthquake Training- 04/2023
Adjuster License
Adjuster License
INDEPENDENT ADJUSTER LICENSES: TX All-Lines Adjuste License #293282
OK Property & Casualty Adjuster License #3002277366
• SC Property & Casualty Adjuster License #20545625
• FL Property & Casualty Adjuster License #W932023
AL Property &Casualty Adjuster License #3002292952
• NC Property & Casualty Adjuster License #20545625
• GA Property & Casualty Adjuster License #3574996
National Producer Number #20545625
Adjuster Pre-Licensing Training Course #33399 – The Adjuster School Fundamentals of Adjusting
Timeline
Injury/Property Claims Adjuster
State Farm
12.2022 - Current
CAT Residential Desk Adjuster
QBE North America
07.2022 - 10.2022
Mortgage Closer / Quality Assurance
Pentagon Federal Credit Union
12.2021 - 10.2022
CAT Residential Desk Adjuster
QBE North America
07.2021 - 10.2022
Mortgage Closer
Guaranteed Rate
07.2019 - 10.2021
Loan Closer / Processor
Loan Depot
05.2017 - 05.2019
Loan Closer
Genpact
09.2016 - 03.2017
Account Executive Wholesale Closer
NationStar Mortgage
12.2012 - 01.2015
Retail Mortgage Closer
Bank of America
03.2011 - 12.2012
Mortgage Banking Degree - Mortgage
Northlake College
High School Diploma -
Wilmer Hutchins High School