Enrico Carrasquillo
District Heights,MD
Summary
Motivated IT support professional with hands-on technical training and real-world experience troubleshooting access control systems, monitoring networks, and supporting users in a high-traffic environment. Google IT Support Professional Certificate holder with knowledge of networking fundamentals, system troubleshooting, and Active Directory. Currently pursuing CompTIA Security+. Seeking an entry-level Help Desk or IT Support role where strong problem-solving and customer service skills contribute to efficient and reliable IT operations.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Security & Concierge Operations Specialist
Allied Universal
Washington, District of Columbia
10.2024 - Current
- Serve as the primary point of contact for residents and visitors in a high-traffic facility, delivering strong customer support
- Troubleshoot access control issues, including badge and authentication errors, ensuring timely resolution
- Monitor CCTV and building systems to identify and respond to system alerts and irregularities
- Document and escalate technical incidents to appropriate teams, improving response time and issue tracking
- Maintain accurate digital records of incidents and system activity
Education
Associate of Arts - Psychology
Chowan University
Murfreesboro, NCSkills
Operating Systems
- Windows 10 and Windows 11
- Networking TCP/IP, DNS, DHCP, basic network troubleshooting
IT Support
- Ticketing systems, remote desktop support, password resets, user account management
Tools and Platforms
- Active Directory, Microsoft 365, VirtualBox
Systems and Monitoring
- Access control systems, CCTV monitoring, system alerts, incident documentation
Projects
Home Lab Environment (Windows and Active Directory)
- Built and configured virtual machines using VirtualBox to simulate a business IT environment
- Created and managed user accounts in Active Directory, including password resets and permissions
- Practiced troubleshooting common help desk issues such as login errors and connectivity problems
Network Troubleshooting Lab
- Diagnosed and resolved network connectivity issues using tools such as ping, ipconfig, and traceroute
- Configured DNS and DHCP settings in a simulated environment
Certification
Google IT Support Professional Certificate — 2024
Timeline
Security & Concierge Operations Specialist
Allied Universal
10.2024 - Current
Associate of Arts - Psychology
Chowan University