Enrico Dallas
Atlanta ,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Corporate Trainer
Strike Atlanta
Atlanta, GA
03.2022 - Current
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Recruited and screened 5 potential prospects per day
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Provided guidance and recommended coping mechanisms for new employees
- Consulted with leadership to identify processes requiring improvement to support growth and success.
Customer Service Associate
The Home Depot
Savannah, GA
02.2018 - 08.2024
- Developed and actualized customer service initiatives to decrease wait times.
- Implemented forward-thinking solutions to address customer requirements and resolve concerns.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Boosted sales revenue by skillfully promoting diverse service options.
Student Assistant
Savannah State University
Savannah, GA
09.2016 - 05.2017
- Supported student learning objectives through personalized and small group assistance.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Prepared class materials and graded assignments to keep courses on-track and promote student learning.
- Gathered and organized files and research papers for internal needs and scholarly publications
Tree Service Groundsman
Right For You And Me Tree Service
Snellville, GA
01.2014 - 05.2016
- Organized materials, tools and equipment to supply team members.
- Removed dead and excess branches from trees.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Helped over 50 customers throughout employment with company
Education
Bachelor Of Arts - Paralegal Studies
Clayton State University
Morrow, GABachelor of Science - Criminal Justice
Savannah State University
Savannah, GA12.2020
High School Diploma -
Stone Mountain High School
Stone Mountain, GA05.2016
Skills
- Flexible and Adaptable
- Decision Making
- Team building
- Collaboration
- Excellent Communication
- Dependable and Responsible
- Analytical and Critical Thinking
- Computer Skills
- Problem-Solving
- Google Workspace
- Self-Motivated
- Time Management
Accomplishments
- Collaborated with team of Biden Campaign in the Savannah State President rally
Affiliations
NATIONAL HONOR SOCIETY OF LEADERSHIP AND SUCCESS
PHI ALPHA DELTA FRATERNITY INTERNATIONAL
Certification
- CPDW - Certified Professional in Distribution and Warehousing
- Licensed forklift operator
Timeline
Corporate Trainer
Strike Atlanta
03.2022 - Current
Customer Service Associate
The Home Depot
02.2018 - 08.2024
Student Assistant
Savannah State University
09.2016 - 05.2017
Tree Service Groundsman
Right For You And Me Tree Service
01.2014 - 05.2016
Bachelor of Science - Criminal Justice
Savannah State University
High School Diploma -
Stone Mountain High School
Bachelor Of Arts - Paralegal Studies
Clayton State University