Summary
Overview
Work History
Education
Skills
Languages
My passion
Timeline
Generic

Enrico Delcoure

Camp Hill,PA

Summary

Dynamic professional with extensive experience in operational leadership and customer service at United Ground Express. Demonstrated ability in problem-solving and process improvement, ensuring regulatory compliance and enhancing passenger satisfaction. Multilingual communicator with expertise in staff training and fostering teamwork to achieve organizational objectives.

Overview

18
18
years of professional experience

Work History

Lead Cross Trained Agent

United Ground Express
Middletown , PA
03.2020 - Current
  • As a lead agent, I take responsibility for all agents under my leadership.
  • I was responsible for the day-to-day operational performance of the station, ensuring accurate passenger bag matches, complying with all Federal Air Regulations, and greeting passengers with kindness and professionalism.
  • In any position that was needed, I was trained, and I fulfilled that position, including the ticket counter, gate, and baggage claim, along with any and all ramp functions, making the operation successful.
  • Responsible for developing a strategic and proper plan.
  • I worked in conjunction with all flight attendants on our active flights, including express and mainline flights.
  • Taking my job seriously, I was also promoted to train staff when necessary.

General Manager of Food Service

Naples Pizza
Steelton , PA
01.2007 - Current
  • Uphold rigorous standards for cleanliness and organization of food and beverage products.
  • Resolve customer complaints promptly while delivering exceptional service standards.
  • Collaborated with health inspectors to address any compliance issues promptly.

Customer Service Representative

DGS / Unifi
Middletown, PA
03.2019 - 03.2020
  • Boosted customer satisfaction ratings by efficiently tackling questions, offering actionable solutions, and quickly resolving concerns.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Served passengers at the ticket counter, with all needs being met according to Federal Air Regulations.
  • Worked as a gate agent when needed to assist either in the boarding or deplaning process.

Education

Ground Security Coordinator

United Airlines
Chicago, IL
04-2020

Customer Service Agent

United Airlines
Chicago, IL
12-2019

Information Technology

Istituto Tecnico Industriale Ettore Majorana
Palermo, Sicily
07-2006

Skills

  • Multilingual proficiency: Italian, English, Spanish
  • Problem solving
  • Process improvement
  • Excellent communication skills
  • Reliability
  • Analytical thinking
  • Problem-solving skills
  • Professional demeanor

Languages

Italian
Professional
English
Professional
Spanish
Professional

My passion

I was born and raised in Palermo Italy.    I came to this country when I was just a young adult.  I learned the English language ,  and have acquired dual Citizenship for Italy and United States.

I have a deep passion for both this country and travel, and helping others has always been a core value of mine. I firmly believe that United Airlines represents the pinnacle of excellence in the aviation industry, and I hold the company in the highest regard. My respect for diverse cultures, ethnicities, and communities is unwavering, and I strive to foster inclusivity in every aspect of my life.

I have dedicated myself to the pursuit of becoming a Flight Attendant with United Airlines, and I am confident that my skills and commitment would make me a valuable asset to your team. I am eager to contribute to the continued success of United Airlines and would be honored to be considered for a long-term career with the company.

Thank you for considering my application.

Timeline

Lead Cross Trained Agent

United Ground Express
03.2020 - Current

Customer Service Representative

DGS / Unifi
03.2019 - 03.2020

General Manager of Food Service

Naples Pizza
01.2007 - Current

Ground Security Coordinator

United Airlines

Customer Service Agent

United Airlines

Information Technology

Istituto Tecnico Industriale Ettore Majorana