ASLID QUINTANILLA
Orlando,USA
Summary
Highly organized and process-driven hospitality professional with over four years of experience in hotel operations and municipal leadership. Proven ability to manage administrative processes, coordinate cross-departmental communication, maintain accurate reporting, and support revenue-focused initiatives. Experienced in front desk leadership, reservations management, and operational coordination. Detail-oriented, efficient, and skilled at multitasking in high-volume environments.Currently pursuing a Nursing degree while offering strong administrative, organizational, and sales-support capabilities suited for a Hotel Sales Coordinator role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cross-Trained Hospitality Roles
Daskk Hotel
Orlando, FL
10.2024 - Current
- Server, Food Runner, Restaurant Host, Front Desk Associate.
- Delivered high-level guest service in fast-paced, high-volume environments.
- Managed POS systems and processed payments accurately.
- Coordinated between departments to maintain operational flow and service standards.
- Adapted quickly to varying roles, demonstrating flexibility and team support
Front Desk Agent
DASKK Hotel Orlando
Orlando, FL
01.2022 - Current
- Support daily hotel operations by coordinating reservations, group bookings, and third-party accounts.
- Process guest check-ins/check-outs while maintaining billing accuracy and detailed record-keeping.
- Assist with sales-related administrative tasks including reporting, rooming lists, and rate verification.
- Maintain organized documentation for contracts, deposits, and revenue tracking.
- Communicate with housekeeping, maintenance, and management to ensure seamless guest experiences.
- Resolve guest concerns efficiently while protecting brand reputation and revenue integrity.
Recreation Specialist / Front Desk Lead
City of Orlando
Orlando, FL
01.2021 - 01.2024
- Promoted to Front Desk Lead, overseeing daily front office operations and supporting staff performance.
- Coordinated scheduling, program registration, and community event logistics.
- Maintained accurate financial records, processed payments, and balanced daily reports.
- Developed structured processes for documentation and participant tracking.
- Supervised front desk workflow, ensuring efficiency and compliance with city policies.
Education
Nursing Program -
Valencia College
01-2028
Medical Assistant Certificate - undefined
01-2025
High School Diploma - undefined
Colonial High School
01-2025
Skills
- Sales & Administrative Coordination
- Process Improvement & Organization
- Contract & Reservation Management
- Deposit Tracking
- Front Desk Leadership
- Reporting & Documentation
- Customer Relationship Management
- Microsoft Excel & Word
- PMS & Reservation Systems
- Bilingual: English & Spanish
Certification
- CPR Certified
- SERVSAFE Certified
- Medical Assistant Certification
Timeline
Cross-Trained Hospitality Roles
Daskk Hotel
10.2024 - Current
Front Desk Agent
DASKK Hotel Orlando
01.2022 - Current
Recreation Specialist / Front Desk Lead
City of Orlando
01.2021 - 01.2024
Medical Assistant Certificate - undefined
High School Diploma - undefined
Colonial High School
Nursing Program -
Valencia College