Rachelle Mercado
Spring Hill,FL
Summary
Highly motivated, dependable, and committed Certified Medical Assistant with 11 years of experience in providing dependable and superior patient care. I have clear and comprehensive knowledge and experience in both clinical and administrative duties. Thrives in delivering compassionate efficient care in a fast-paced environment. Outstanding ability to connect with patients, work collaboratively with care teams at all levels, and stay abreast of all current standards and best practices.
Overview
13
13
years of professional experience
Work History
Cross Trained Medical Assistant/ Patient Care Technician
Stony Brook Outpatient & Stony Brook Children's
Hampton Bays, NY
09.2017 - 11.2022
- Performed clerical duties such as word processing, data entry, answering phones, filing, and scheduling
- Directed patients to the exam room, fielded questions and prepared for physician examinations
- Collected and documented patient medical information including vital signs
- Supported duties for diagnostic and technical treatment procedures
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Kept medical supplies organized and in sufficient stock
- Ordered and operated reagents and supplies
Mental Health Therapy Aide
Sagamore Children's Psychiatric Center
Dix Hills, NY
01.2014 - 01.2016
- Provided direct services, treatment, rehabilitation, and to support individuals diagnosed with mental illness
- Coached and encouraged individuals to develop daily living skills, and provide a clean, safe, and comfortable environment
- Worked with other staff to develop, carry out, and record care plans
- Administered medication and filed special instructions
- Prepared to act to ensure the health and safety of patients and staff in emergency situations
Direct Support Professional
Maryhaven Center of Hope
Port Jefferson Station, NY
01.2010 - 01.2014
- Provided compassionate care and assistance to individuals with intellectual and developmental disabilities
- Assisted with daily living activities, including preparing meals and assisting with personal hygiene
- Developed a rapport with residents and cultivated a safe and supportive relationship
- Updated resident case notes daily
- Administered medication and followed special instructions
Education
Medical Assistant Graduate -
Branford Hall Career Institute
Bohemia, NY01.2017
Regents Diploma -
William Floyd High School
Mastic Beach, NY01.2009
Medical Assistant Externship -
Brookhaven Cardiac
Patchogue, NYSkills
- Vital Signs
- Administrative Duties
- HIPPA and JCAHO Compliance
- EMR software
- OSHA Compliance
- First Aid and CPR
- Microsoft Office
- Phlebotomy
- Patient Assessment
- Infection Control
- EKG
- Clinical Skills
- Rapid Lab Testing
- Exceptional Patient Care
- Patient Documentation
- Medical Terminology
- Patient and Family Instruction/Education
- Time Management
- Organizational Excellence
- Empathetic Bedside Manner
- COVID Testing
Timeline
Cross Trained Medical Assistant/ Patient Care Technician
Stony Brook Outpatient & Stony Brook Children's
09.2017 - 11.2022
Mental Health Therapy Aide
Sagamore Children's Psychiatric Center
01.2014 - 01.2016
Direct Support Professional
Maryhaven Center of Hope
01.2010 - 01.2014
Medical Assistant Graduate -
Branford Hall Career Institute
Regents Diploma -
William Floyd High School
Medical Assistant Externship -
Brookhaven Cardiac