Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monica A. Ponce

6440 Everhart Road

Summary

Experienced professional seeking a position in the medical field. Strong background in clinical and administrative work, with a focus on delivering exceptional patient care. Committed to utilizing extensive skills and knowledge to contribute to the success of the organization. Passionate about healthcare and dedicated to providing high-quality service in a dynamic and challenging environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Care Technician, Medical Receptionist

Wellnow Urgent Care
09.2023 - Current
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
  • Collected and documented patient information to aid in accurate medical record keeping.
  • Assisted with administration of medications under supervision of nursing staff, ensuring proper patient treatment.
  • Streamlined patient check-in process, enhancing efficiency of care delivery.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.

Volunteer

Crisis text line
03.2022 - Current


  • Used strong interpersonal communication skills to convey information to others.
  • Provided emotional support for clients in crisis situations
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.

Medical Assistant

CC Allergy Asthma & Dermatology Clinic
10.2016 - 09.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Taught patients about medications, procedures, and care plan instructions.
  • Oriented and trained new staff on proper procedures and policies.
  • Administered allergy tests on patients ,allergy injections , sat 1:1 for allergy consultations and future plans.

Pharmaceutical Route Driver

Actfast/Omnicare Pharmacy
01.2014 - 07.2016
  • Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
  • Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
  • Received, counted and inspected medical supply and medication inventory for delivery.
  • Promoted company values through consistent demonstration of commitment to excellence during daily operations.
  • Logged mileage, stops, orders and medication counts for each route.
  • Enhanced route efficiency by meticulously planning and adhering to optimized routes.

Lab Courier

Actfast
07.2013 - 07.2016
  • Enhanced communication between labs by regularly updating all parties on courier status and delivery times.
  • Maintained accurate records of deliveries, pickups, and any special instructions for each job.
  • Reduced risk of lost or damaged samples by following established safety protocols during transport.
  • Improved lab efficiency by promptly delivering samples and documents to their designated locations.
  • Ensured sample integrity with proper handling, packaging, and storage during transport.
  • Managed delivery route for optimal use of time and fuel.
  • Obtained signatures for delivery documents and packages.

Medical Assistant

Bayside Medical Center
01.2013 - 04.2013
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Taught patients about medications, procedures, and care plan instructions.
  • Measured patient pulse oximetry.

Education

General Studies

Del Mar College
Corpus Christi, TX

Medical Assistant Program - Medical Assistant Program

STVT
Corpus Christi, TX
01.2013

GED -

Del Mar College
01.2006

Skills

  • Knowledge of HIPAA regulations
  • Knowledge of CLIA regulations
  • Knowledge of OSHA regulations
  • Instrument sterilization
  • Phlebotomy
  • DOT physicals and Drug Tests
  • Cryotherapy
  • Vital signs
  • Taking EKGS
  • ICD 10 coding
  • Administration of injections
  • Patient care
  • Urinalysis
  • KOH
  • Pulmonary function test
  • Occupational medicine
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Consultations

Certification

  • First Aid
  • CPR certified
  • Certified Medical Assistant, 01/13
  • Certified Crisis Counselor, 03/22
  • Patient Care Technician, 09/23
  • Occupational Medication Certified, 01/24
  • Breath Alcohol Technician Certified, 01/24

Timeline

Patient Care Technician, Medical Receptionist

Wellnow Urgent Care
09.2023 - Current

Volunteer

Crisis text line
03.2022 - Current

Medical Assistant

CC Allergy Asthma & Dermatology Clinic
10.2016 - 09.2023

Pharmaceutical Route Driver

Actfast/Omnicare Pharmacy
01.2014 - 07.2016

Lab Courier

Actfast
07.2013 - 07.2016

Medical Assistant

Bayside Medical Center
01.2013 - 04.2013

GED -

Del Mar College

General Studies

Del Mar College

Medical Assistant Program - Medical Assistant Program

STVT
Monica A. Ponce