Experienced professional seeking a position in the medical field. Strong background in clinical and administrative work, with a focus on delivering exceptional patient care. Committed to utilizing extensive skills and knowledge to contribute to the success of the organization. Passionate about healthcare and dedicated to providing high-quality service in a dynamic and challenging environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Technician, Medical Receptionist
Wellnow Urgent Care
09.2023 - Current
Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Enhanced patient satisfaction by providing compassionate and attentive care.
Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
Collected and documented patient information to aid in accurate medical record keeping.
Assisted with administration of medications under supervision of nursing staff, ensuring proper patient treatment.
Streamlined patient check-in process, enhancing efficiency of care delivery.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Managed multi-line phone system and pleasantly greeted patients.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Volunteer
Crisis text line
03.2022 - Current
Used strong interpersonal communication skills to convey information to others.
Provided emotional support for clients in crisis situations
Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Medical Assistant
CC Allergy Asthma & Dermatology Clinic
10.2016 - 09.2023
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Taught patients about medications, procedures, and care plan instructions.
Oriented and trained new staff on proper procedures and policies.
Administered allergy tests on patients ,allergy injections , sat 1:1 for allergy consultations and future plans.
Pharmaceutical Route Driver
Actfast/Omnicare Pharmacy
01.2014 - 07.2016
Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
Received, counted and inspected medical supply and medication inventory for delivery.
Promoted company values through consistent demonstration of commitment to excellence during daily operations.
Logged mileage, stops, orders and medication counts for each route.
Enhanced route efficiency by meticulously planning and adhering to optimized routes.
Lab Courier
Actfast
07.2013 - 07.2016
Enhanced communication between labs by regularly updating all parties on courier status and delivery times.
Maintained accurate records of deliveries, pickups, and any special instructions for each job.
Reduced risk of lost or damaged samples by following established safety protocols during transport.
Improved lab efficiency by promptly delivering samples and documents to their designated locations.
Ensured sample integrity with proper handling, packaging, and storage during transport.
Managed delivery route for optimal use of time and fuel.
Obtained signatures for delivery documents and packages.
Medical Assistant
Bayside Medical Center
01.2013 - 04.2013
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Collaborated with interdisciplinary healthcare teams to provide coordinated care.
Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Streamlined patient check-in process, reducing administrative burden for medical staff.
Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Taught patients about medications, procedures, and care plan instructions.
Measured patient pulse oximetry.
Education
General Studies
Del Mar College
Corpus Christi, TX
Medical Assistant Program - Medical Assistant Program
STVT
Corpus Christi, TX
01.2013
GED -
Del Mar College
01.2006
Skills
Knowledge of HIPAA regulations
Knowledge of CLIA regulations
Knowledge of OSHA regulations
Instrument sterilization
Phlebotomy
DOT physicals and Drug Tests
Cryotherapy
Vital signs
Taking EKGS
ICD 10 coding
Administration of injections
Patient care
Urinalysis
KOH
Pulmonary function test
Occupational medicine
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Consultations
Certification
First Aid
CPR certified
Certified Medical Assistant, 01/13
Certified Crisis Counselor, 03/22
Patient Care Technician, 09/23
Occupational Medication Certified, 01/24
Breath Alcohol Technician Certified, 01/24
Timeline
Patient Care Technician, Medical Receptionist
Wellnow Urgent Care
09.2023 - Current
Volunteer
Crisis text line
03.2022 - Current
Medical Assistant
CC Allergy Asthma & Dermatology Clinic
10.2016 - 09.2023
Pharmaceutical Route Driver
Actfast/Omnicare Pharmacy
01.2014 - 07.2016
Lab Courier
Actfast
07.2013 - 07.2016
Medical Assistant
Bayside Medical Center
01.2013 - 04.2013
GED -
Del Mar College
General Studies
Del Mar College
Medical Assistant Program - Medical Assistant Program