Enrico Dominic Seno

Committed to providing the highest quality of customer service through inspired time management of diversified crew members from over 160 nationalities. Ensured customer complaints were fully investigated, managed effectively, documented and the appropriate service recovery was applied.

Demonstrated Emirates Airline's four personality behaviors:

Personal and Considerate, Thorough and Pioneering, Emotionally Intelligent and Cosmopolitan.

Provided guidance, direction and feedback to team members on their on-board performance and ensured the highest standards were consistently met (customer, safety, security, and team). Documented a completed performance assessment for each crew member to be reviewed by higher management.

Conducted motivational briefing sessions prior to duties in accordance with the company guidelines, ensuring the required Image and Uniform checks are completed for all crew.

Completed timely, factual and accurate Voyage Reports, with the Captain and the team members fully informed. Provided feedback to the relevant departments to assist with continuous improvements.

Demonstrated business awareness which contributed positively to business results. This includes a thorough understanding of Company Policies, Developing and maintaining the understanding of internal and external factors that affect the Emirates business, sharing this with the team, and proposed workable ideas to enhance the customer experience as well as the cost saving/revenue generation.

Acted as a brand and customer ambassador by demonstrating a positive and professional image whilst representing the company.