Enrico Dominic Seno

• Deliver highly personalized service to guests in The Carlyle’s top 15 VIP suites, catering to ultra-luxury, high-revenue clientele with discretion, warmth, and excellence.
• Collaborate seamlessly with all departments, including Concierge, Housekeeping, Front Office, Engineering, and F&B, to ensure flawless and memorable guest experiences in an ultra-luxury hotel environment.
• Curate bespoke guest experiences inspired by The Carlyle’s Art Deco heritage and New York City culture
• Support high-profile arrivals and ULTRA-VIP guest stays with precision, and poise, upholding the legacy of one of New York’s most iconic hotels.
• Maintain detailed guest profiles in Opera PMS to enable tailored service and drive repeat guest satisfaction in the ultra-luxury segment.
• Resolve guest concerns with empathy and efficiency, contributing to a high satisfaction rate based on real-time guest feedback and internal service reviews.
• Support operational initiatives in alignment with Forbes Travel Guide standards, contributing to The Carlyle’s showcase of ultra-luxury service excellence.

TEAM LEADERSHIP & CAPABILITY-BUILDING:

• Provided guidance, direction and feedback to team members on their on-board performance and ensured the highest standards were consistently met (customer, safety, security, and team)
• Completed performance assessments for each crew member for management endorsement and enabled career progression plans
• Conducted motivational briefing sessions prior to duties to continuously empower & inspire Team Members

BUSINESS IMPACT:

• Proposed workable ideas & solutions to enhance the customer experience & drive operational efficiencies, cost savings, and incremental revenue generation

ENSURED TOPNOTCH SERVICE QUALITY:

• Provided highest quality of customer service through inspired time management of diversified crew members from over 160 countries
• Ensured always-on customer satisfaction, with escalations managed effectively and application of appropriate service recovery

OPERATIONAL ACUMEN:

• Completed timely, factual and accurate Voyage Reports which were promptly sent to various departments across the airline to assist with continuous service & operational improvements

FIRST CLASS CABIN CREW

EXPERTISE IN UNPARALELLED LUXURY:

• Excelled in delivering the award-winning First Class Private Suite experience at Emirates Airlines, renowned for its exceptional, detailed-oriented fine dining offerings and personalized care to high-profile/VIP customers, continually exceeding luxury travel standards.

ECONOMY AND BUSINESS CLASS CABIN CREW

SAFETY & SECURITY AMBASSADORS:

• Guaranteed the safety, security and the comfort of all customers. Trained in Aviation Safety, Aircraft Security, Aircraft Fire Fighting, and Aviation First Aid.