Enrique Balderas-Lemus
Randolph Brooks Federal Credit Union
Austin,TX
1
Language
1
Certification
2
years of professional experience
Personable and technically adept with strong foundation in troubleshooting and problem-solving. Possessing knowledge in computer systems and networks, coupled with proficiency in software diagnostics and hardware configuration. Able to deliver impactful solutions and enhance user satisfaction through efficient technical support.
Work History
IT Technical Support Analyst Intern
3 Months- Managed and completed device refresh project.
- Prioritized Business productivity by effectively communicating and collaborating with other departments.
- Provided technical support for software applications and hardware devices, ensuring user satisfaction.
- Managed endpoints and Users through Various software (Active Directory, Config Console, DNA Client, DHCP Folder, UMS console).
- Shadowed other IT departments, learning workflow from: Cloud Security, Application Support, Network Security Engineer.
- offered assistance and collaborated with other technicians when needed.
- Created and documented process to internal Wiki
Computer Support Intern
4 Months- Documented user inquiries and solutions, enhancing knowledge base for future reference.
- Provided technical support to end-users, troubleshooting hardware and software issues efficiently.
- Conducted routine maintenance on computers, ensuring timely updates and security compliance.
- Monitored help desk tickets, prioritizing tasks to ensure prompt resolution of issues.
- Boosted team efficiency by assisting in the installation, configuration, and maintenance of computer systems and peripheral devices.
Ienergizer
1 Month- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Fulfillment Associate
7 Months- Operated warehouse equipment to efficiently pick, pack, and ship customer orders.
- Maintained accurate inventory through regular stock counts and system updates.
- Collaborated with team members to ensure timely fulfillment of online orders.
- Followed safety protocols while handling merchandise and operating machinery.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
Education
Associate of Science - Information Technology - Specialization CyberSec
- Awarded Occupational Skills Computer Networking
- Awarded Occupational Skills: Computer Programming
- Relevant Coursework: PC hardware, Cloud computing, Firewalls and Network Security, and Operating System Security.
- 3.6 GPA
Skills
Attention to detail
Software instillation
Hardware configuration
Help desk support
Initiative
Time management
Communication
Affiliations
Capital Idea
Certification
- Google IT Support Professional Certificate - October 2025
Languages
Spanish
Professional Working
Timeline
IT Technical Support Analyst Intern
Randolph Brooks Federal Credit Union
05.2026 - 08.2026Read More
Computer Support Intern
Housing Authority of the City of Austin
01.2026 - 05.2026Read More
Ienergizer
Customer Game Support
11.2025 - 12.2025Read More
Fulfillment Associate
Academy Sports + Outdoors
01.2025 - 08.2025Read More
Austin Community College
Associate of Science from Information Technology - Specialization CyberSec
Read More