Enrique Banuelos

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Generated Proposals for Upgrades and Repairs
• Reviewed Monthly Payroll.
• Contracts & Renewals.
• Built and maintained digital database.
• Controlled pricing.
• Pricing for repairs and or contracts
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As a Current Service Coordinator & Inside Sales my duties include but are not limited to the following:

• Initiate contact with current customers, providing phone and email technical support.
• Conversing with future clients to establish relationships.
• Scheduling Technicians for Maintenance or Service.
• Creating work orders via work order system and establishing good history of information.
• Following up on needed repairs with Technician and Customer
• Receiving service calls.
• Troubleshoot system failure, creating a plain for repair.
• Create drawing to determine actuation points need on level floats for tanks. From creating the work order to get the float stacks built.
• Ordering Pipe & Fittings.
• Ordering Motors, Pumps and corresponding couplings.
• Ordering Tanks, Leak and Gauging Equipment.
• Ordering of Most Sensors in the industry.

Proficient in Quickbooks to achieve the following:

• Create Proposals for suggested work.

(Marking up material and time to try to achieve a targeted Gross)

• Create Sales Orders for current Projects.
• Invoicing Completed Work

(This includes following up on payment & determining Tax Status)

• Purchasing Material (Creating PO's)
• Resale of all material and or goods in the Critical Infrastructure field

(Valves, Senors, Actuators, Tanks Ect..)

• Occasional Field work acting as the Competent person

(Confined Entry Certified)

The responsibilities of the Project Manager/ Project Coordinator are not limited to the following:

• Receive approved job from estimating.

(Create Project folder and build sales order)

• Review Customer PO

Check/Confirm:

-Request hard copy of PO and Tax certificate (if applicable)

-Review ‘Terms and Conditions'

• Create Interconnecting wiring diagram based on components in system
• Build Submittal on system.
• Review Submittal with customer.
• Determine Actuation point for float assembly per specifications .
• Buy out Material once approved.
• Ship system material.
• Provide Start Up and Technical support upon successful system install by the Mechanical contractor.

• Receive Plans from Project Manager - Filtration Units & Fill Ports
• Itemizing components in build and establishing a work order
• Keeping a history

(Cost of materials & ID Tagging of build)

• Ordering all the material for the build, from the enclosure to the internals

• Prepared orders for shipment by systematically picking, packing and labeling merchandise.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Received Inbound Shipments in to Quickbooks program.
• Coordinated shipments with freight broker.

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Communicated with managers of other departments to maintain transparency.
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
• Maintained a Gross Profit

• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

• Unloading of Goods.
• Inspected incoming shipments to verify accuracy and prevent errors.
• Stocked Goods.