Enrique Cazares
Summary
Luxury hospitality executive with 13+ years of progressive leadership across luxury, lifestyle, and boutique hotel environments, with direct alignment to luxury, lifestyle, and independent boutique hotel collections. Proven ability to translate brand DNA into emotionally resonant guest experiences while maintaining rigorous operational discipline. Recognized for leading high-touch, detail-driven service cultures, mentoring future leaders, and partnering effectively with ownership, brand, and creative teams. Combines Forbes-level service execution with boutique sensibility, discretion, and personalization, delivering sustained improvements in guest loyalty, RevPAR, cost controls, and employee engagement.
Overview
10
10
years of professional experience
Work History
Director of Rooms
Delamar Greenwich Harbor
Greenwich
07.2024 - 12.2025
- Lead Rooms Division operations delivering discreet, intuitive service aligned with luxury expectations.
- Drive guest satisfaction by proactively addressing concerns, personalizing service, and resolving issues with urgency and empathy.
- Act as a visible leader for VIPs, repeat guests, and ownership stakeholders, ensuring consistent delivery of refined service standards.
- Own departmental financial performance, including budgeting, forecasting, labor optimization, and expense control.
- Partner with Sales, Marketing, and Creative teams to curate seasonal programming, experiential packages, and long-stay offerings.
- Recruit, train, and mentor staff, fostering a high-performance culture grounded in accountability, communication, and professional growth.
- Mentor department heads and rising leaders, strengthening succession planning and retention in a competitive labor market.
- Develop SOPs that balance Forbes rigor with boutique flexibility, elevating both consistency and authenticity.
Assistant General Manager
ATMA Hotel Group - Managed Hilton Property
Carrboro
09.2023 - 06.2024
- Oversaw daily operations across all departments including Front Office, Housekeeping, Engineering, and F&B during leadership transition.
- Played a key role in stabilizing operations and culture, improving guest satisfaction through structured service recovery programs.
- Directed P&L performance; implemented cost-saving strategies that led to improvement in departmental efficiency.
- Led daily stand-ups, pre-shifts, and monthly performance reviews to strengthen communication and accountability.
- Developed and implemented preventive maintenance plans with Engineering to preserve long-term asset value.
- Achieved reduction in supply expenses through improved vendor negotiations and inventory management.
Director of Rooms
ARLO Williamsburg (Formerly The Williamsburg Hotel)
Brooklyn
05.2019 - 09.2023
- Directed hotel operations for a highly curated lifestyle boutique hotel, blending design, culture, and service into a cohesive guest experience.
- Collaborated closely with F&B, Events, and Creative teams to deliver community-driven, experiential hospitality reflective of lifestyle and members-club inspired environments.
- Led service culture transformation initiatives that emphasized authenticity, storytelling, and emotional engagement.
- Launched seasonal guest offerings and redesigned room packages, increasing RevPAR and occupancy during off-peak periods.
- Mentored team leaders, redesigned training modules, and drove staff engagement-resulting in a boost of internal satisfaction metrics.
- Introduced flexible SOPs that supported brand identity while maintaining operational excellence.
Front Desk Manager
Crowne Plaza JFK Airport
Jamaica
01.2018 - 05.2019
- Managed Front Office operations for a 330-room, high-volume airport hotel.
- Led and developed a team of 15+ associates and supervisors in a fast-paced, 24/7 environment.
- Leveraged occupancy and market data to support rate strategy decisions, positively impacting ADR and monthly revenue.
- Strengthened cross-departmental coordination with Housekeeping and Engineering to ensure consistent room readiness.
Guest Relations Manager
UNICO 2087 Hotel Riviera Maya (RCD Hotels)
Riviera Maya
02.2017 - 09.2017
- Key contributor during pre-opening phase, establishing luxury guest experience standards.
- Designed comprehensive training sessions in alignment with LHW and Forbes standards.
- Increased guest satisfaction scores through refined pre-arrival communication and on-property engagement.
Guest Service Assistant Manager
Paradisus Playa del Carmen (Melia Hotels International)
Playa del Carmen
08.2015 - 12.2016
- Led guest service team in a 5-diamond all-inclusive property, coordinating guest itineraries and concierge services.
- Proactively handled VIP needs and complaints, achieving a 10% rise in overall guest satisfaction.
Education
Bachelor's Degree - International Hospitality Management
Universidad del Valle de Mexico
Jalisco, Mexico01.2013
Skills
- Luxury & Boutique Hotel Operations
- Forbes 5-Star, LHW & Luxury Standards
- Guest Journey Curation & Emotional Luxury
- P&L Ownership
- Budgeting
- Cost Optimization
- Talent Development
- Culture Building
- Retention
- RevPAR
- ADR
- Yield Collaboration
- SOP Design for Boutique & Independent Properties
- Owner Relations
- Asset Stewardship
- Pre-Opening
- Repositioning
- Brand Transitions
Technology Systems
- Opera PMS
- PEP PMS
- HotSOS, Kipsu & Alice Platforms
- HIA Financial Platform
- Microsoft Office Suite
- Guest Feedback & Reputation Management Platforms
Timeline
Director of Rooms
Delamar Greenwich Harbor
07.2024 - 12.2025
Assistant General Manager
ATMA Hotel Group - Managed Hilton Property
09.2023 - 06.2024
Director of Rooms
ARLO Williamsburg (Formerly The Williamsburg Hotel)
05.2019 - 09.2023
Front Desk Manager
Crowne Plaza JFK Airport
01.2018 - 05.2019
Guest Relations Manager
UNICO 2087 Hotel Riviera Maya (RCD Hotels)
02.2017 - 09.2017
Guest Service Assistant Manager
Paradisus Playa del Carmen (Melia Hotels International)
08.2015 - 12.2016
Bachelor's Degree - International Hospitality Management
Universidad del Valle de Mexico