Enrique Celma
Atlanta,GA
Summary
To secure a challenging career that emphasizes increasing responsibility, personal growth and professional achievement where I may utilize my management skills to increase the overall profitability of an organization
Overview
24
24
years of professional experience
Work History
Uber Driver
Uber
03.2016 - Current
- Customer service: Demonstrate my ability to provide a positive experience for passengers by interacting with them daily.
- Interpersonal skills: Able to make decisions and manage my time well.
- Driving skills: Showcase my proficiency in navigating different routes, adhering to traffic laws, and ensuring timely deliveries.
Export Specialist
Pack and Send Cargo
10.2019 - 12.2022
- Managed all aspects of export operations, ensuring timely delivery and customer satisfaction throughout South America.
- Built strong relationships with clients, fostering trust and increasing repeat business communicating in Spanish and English.
- Collaborated with sales teams to expand global client base and increase overall revenue.
Sales and Quote Desk Representative
Pack and Send Cargo
02.2014 - 08.2019
- Developed market footprint and turnover, specifically targeting unassigned customers (prospects); focusing on these targets through direct customer interaction in order to generate revenue
- Completed quotes and other remaining customer servicing tasks, as needed due to workload and staff constraints.
- Communicated with all customers in both Spanish and English to meet clients needs.
Sales Manager
Refleven SA
01.2006 - 01.2014
- Appointed to manage existing accounts and increase sales and market share through assigned and newly generated accounts
- Contact prospective customers and establish customer needs, prepare sales information and effective proposals for customers.
- Built relationships with customers and community to establish long-term business growth.
Reservations Agent
Sol Melia Hotels
01.2001 - 01.2006
- Handled guests in an efficient manner while responded to their inquiries or concerns ; anticipated guest needs and/or engages guest to capture all possible upsell and cross-sell opportunities, and recommended appropriate solutions to the particular guest interaction to maximize these increased revenue opportunities.
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Hospitality Management -
South Florida Travel Academy
01.2001
Miami Dade College
01.1999
Skills
- Spanish
- English
- Portuguese
- Client Services Skills
Commendations
Numerous professional commendations and management training programs
Personal Information
- Willing To Relocate: anywhere
- Authorized To Work: in the U.S. for any company
Languages
Spanish
Full Professional
English
Full Professional
Portuguese
Elementary
Timeline
Export Specialist
Pack and Send Cargo
10.2019 - 12.2022
Uber Driver
Uber
03.2016 - Current
Sales and Quote Desk Representative
Pack and Send Cargo
02.2014 - 08.2019
Sales Manager
Refleven SA
01.2006 - 01.2014
Reservations Agent
Sol Melia Hotels
01.2001 - 01.2006
Miami Dade College
Hospitality Management -
South Florida Travel Academy
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