Enrique Evangelista V
Colorado Springs,CO
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
36
36
years of professional experience
Work History
Operations Manager
Waste Management
Colorado Springs, Colorado
10.2022 - Current
- Formulated key performance indicators for assessing operational process effectiveness.
- Tracked and elevated efficiency of processes, team performance, and customer service.
- Supervised day-to-day workflow of employees in order to maximize productivity.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Addressed customer concerns with suitable solutions.
- Planned delivery routing, team workflows, and promotional initiatives.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw adherence to federal, state, local, and company rules regarding safety and operations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Responded to information requests from superiors, providing specific documentation.
- Guided employees on understanding and meeting changing customer needs and expectations.
Dispatcher
Waste Managment
Denver, Colorado
01.2020 - 09.2022
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Liaised with customers to provide logistics for drivers, and coordinate service times.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Recorded results of service calls to create report summaries for senior management.
- Utilized various software systems to facilitate movement, planning and scheduling.
CDL Truck Driver
Waste Managment
Colorado Springs, CO
10.1996 - 01.2020
- Inspected truck for defects and safe operating condition before, during and after trips.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Reported mechanical problems encountered with vehicles to dispatch.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Serve customers swiftly, emphasizing safety as a core principle.
Driver
UPS
Colorado Springs, Colorado
05.1996 - 10.1996
- Checked loads to ensure that cargo was secure and distributed evenly.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
- Adhered to company policies and procedures related to safety and security standards.
- Managed time efficiently when making multiple stops along designated routes.
M1A2 Armor Crewman
US Army
Colorado Springs, Colorado
08.1989 - 05.1996
- Conducted pre-combat checks, maintenance, and inspections of the tank and its components.
- Performed crew duties such as gunner, loader, driver, or commander during combat operations.
- Ensured all safety regulations were followed when operating the tank in hazardous conditions.
- Maintained and operated M1A2 Abrams Main Battle Tank in accordance with standard operating procedures.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support for ground troops by providing fire support and reconnaissance capabilities.
Skills
- Performance management
- Effective communication
- Strategic planning
- Employee training
- Regulatory compliance
- Performance reporting
- Performance monitoring
- Performance evaluations
- Data management
- Employee motivation
- Time management
- Problem solving
- Safety compliance
- Customer service
- Data analysis
Timeline
Operations Manager
Waste Management
10.2022 - Current
Dispatcher
Waste Managment
01.2020 - 09.2022
CDL Truck Driver
Waste Managment
10.1996 - 01.2020
Driver
UPS
05.1996 - 10.1996
M1A2 Armor Crewman
US Army
08.1989 - 05.1996
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