Enrique Jimenez
Las Vegas,NV
Summary
Dynamic professional with a proven track record in debt recovery strategies and client relations, notably at Credit Control. Demonstrates patience, persistence, and a goal-oriented mindset, excelling in performance improvements. Skilled in call center operations and adept at fostering customer loyalty through exceptional service. Achieved significant financial stability contributions through successful debt recoveries.
Knowledgeable Desired Position with proven background in effective debt recovery strategies. Successfully negotiated payment plans and resolved complex account issues, ensuring minimal financial loss. Demonstrated strong communication and problem-solving skills to maintain positive client relationships.
Overview
7
7
years of professional experience
Work History
Debt Collector
Credit Control
04.2024 - Current
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Appointment Setter
Leaf Filter
Las Vegas
09.2022 - 10.2023
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Sales Associate
Nike
Las Vegas, NV
11.2018 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Cashier
Home Depot
Las Vegas, NV
10.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Central Arizona College
Coolidge, AZCollege of Southern Nevada
Las Vegas, NVSkills
- Debt Recovery Strategies
- Patience and Persistence
- Goal-oriented mindset
- Call center experience
- Client Relations
- Performance Improvements
Timeline
Debt Collector
Credit Control
04.2024 - Current
Appointment Setter
Leaf Filter
09.2022 - 10.2023
Sales Associate
Nike
11.2018 - 01.2022
Cashier
Home Depot
10.2017 - 05.2018
Central Arizona College
College of Southern Nevada