Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Enrique Leal

Kansas City,MO

Summary

Dedicated Automotive Technician with ASE certification and a strong work ethic, recognized for exceeding sales targets at O'Reilly Auto Parts. Proven expertise in diagnosing vehicle issues and enhancing performance through meticulous inspections and repairs. Committed to exceptional customer service and maintaining safety standards in all operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Automotive Technician

Cable Dahmer Automotive Group
07.2022 - Current
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Employed diagnostic tools to effectively resolve faults in vehicle systems.

Parts Sales Specialist

O’reilly Auto Parts
01.2013 - 08.2017


  • Contributed to a reduction in returns by verifying the accuracy of part numbers prior to fulfillment of customer orders.
  • Played a key role in maintaining a clean, organized store environment that was conducive to efficient operations and a positive customer experience.
  • Assisted customers in troubleshooting issues, offering solutions that led to repeat business and referrals.
  • Recognized as a top performer within the organization due to consistently exceeding sales targets and maintaining high levels of customer satisfaction.
  • Stocked and managed stock of parts.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.

Mail Carrier

United States Postal Service, USPS
01.2019 - 07.2022
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Handled mail and packages with care to prevent damage during delivery.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.

Automotive Technician

Corvette Village
01.2015 - 05.2016
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.

Education

Certificate of Technical Studies - Automotive Technology, Automotive Body Collision

Kansas City Kansas Community College
Kansas City, KS
12.2014

Skills

  • Strong work ethic
  • Attention to detail
  • Safety awareness
  • Valid Driver's license
  • Customer service
  • Inspecting vehicles
  • Alignments experience
  • Automotive electronics
  • ASE certification

Certification

ASE Certifications

  • Suspension and steerings
  • Brakes
  • Engine repair
  • Engine performance
  • Hvac
  • Manual drive train and axles

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Automotive Technician

Cable Dahmer Automotive Group
07.2022 - Current

Mail Carrier

United States Postal Service, USPS
01.2019 - 07.2022

Automotive Technician

Corvette Village
01.2015 - 05.2016

Parts Sales Specialist

O’reilly Auto Parts
01.2013 - 08.2017

Certificate of Technical Studies - Automotive Technology, Automotive Body Collision

Kansas City Kansas Community College

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