Enrique Lopez III
El Paso,TX
Summary
Seasoned Customer Associate with 8 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
El Paso Lamination
02.2019 - 07.2023
- Helped large volume of customers every day to make sure our orders were fulfilled and scheduled on time and promptly.
- Create meetings with customers to guarantee satisfaction and make sure any needs were met
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Customer Service Representative
GC Services LP
08.2016 - 01.2019
- Answered an average of 40 calls a average of 40 calls a day, addressing customer inquiries, solving problems and providing lease agreement information.
- Adhere to company policies and scripts to consistently achieve call time and quality standards
- Achieved many accolades for my attendance and great attitude and focus in the work environment
Retention Customer Service Representative
Alorica
05.2015 - 07.2016
- To provide excellent customer service regarding troubleshooting U verse TV, Internet, or Home Phone in a timely manner with a solution to every con and assurance within the company for guaranteed satisfaction.
- Provided first-level technical support to users on proprietary software and applications, Including installation, basic usage, and appropriate service level to warranty.
- Performed troubleshooting techniques over the phone or other company related websites to identify and resolve issues.
- Established patterns to reoccurring issues and provided input to develop my team and I.
Education
Associate of Applied Science - Radiographic Imaging
El Paso Community College
El Paso, TX08.2026
Skills
Leader
Complaint Resolution
Technical Support
Retention
Communication
Problem Solving
Sales Knowledge
Timeline
Customer Service Associate
El Paso Lamination
02.2019 - 07.2023
Customer Service Representative
GC Services LP
08.2016 - 01.2019
Retention Customer Service Representative
Alorica
05.2015 - 07.2016
Associate of Applied Science - Radiographic Imaging
El Paso Community College
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