Summary
Overview
Work History
Education
Skills
Timeline
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Enrique Mendez

San Jose,CA

Summary

OBJECTIVE: To work for a growing company that will provide me with the possibility of growing within it and Will allow the development of my abilities and skills in favor of the company's mission and environment. Flexible hard worker ready to learn and contribute to team success.

Overview

10
10
years of professional experience

Work History

Surveillance Investigator

Frasco
San Jose, CA
02.2024 - Current
  • Conducted detailed surveillance investigations to identify potential fraudulent activities.
  • Developed investigative strategies to document suspicious activity and behavior.
  • Analyzed evidence gathered from surveillance operations and prepared comprehensive reports.
  • Performed research in order to obtain background information on suspects or persons of interest.
  • Followed safety protocols while conducting field work during investigations.
  • Ensured that all evidence collected was properly documented according to established procedures.
  • Produced timely and accurate reports about findings.
  • Gathered proof of activities through video recordings, photographs and statements.
  • Reviewed case documents for accuracy prior to submitting them for review by a supervisor or attorney.
  • Monitored suspect's movements using various tools such as binoculars and cameras.

Customer Service Gaming Associate

Blackstone Gaming, LLC
San Jose, CA
11.2021 - 01.2024
  • Sitting on live card table games, continuously monitoring and ensuring the rules of the games are being followed.
  • Work closely with the casino card dealers
  • Keep track of and verify payouts to ensure fairness and accuracy of the game, as well as reporting any suspicious activity accordingly.
  • Provide customer service by working well with casino staff to maintain a positive and professional gaming atmosphere for guests and coworkers alike.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Internship Student

San Francisco Living Wage Coalition
San Francisco, CA
08.2023 - 12.2023
  • Worked well in team environment as well as independently.
  • Worked with teams to support goals and build experience.
  • Participated in research to support goals and objectives of employer and assigned team.
  • Processed incoming and outgoing mail for office staff as directed.
  • Attended and participated in meetings and brainstorming sessions with team members.
  • Assisted in routine research, investigations and special projects to support work of assigned department.
  • Wrote procedures, reports and technical documents in easy-to-understand terminology.
  • Assisted with event planning, support and execution of virtual and in-person engagements.
  • Developed and monitored social media content to create engagement and followers.
  • Created content for social media platforms to engage and connect with target audiences.
  • Conducted research on potential target audiences and identified appropriate outreach strategies.
  • Established relationships with community organizations to increase visibility of the organization.
  • Compiled contact lists of key individuals in various sectors for outreach purposes.
  • Created content for social media campaigns to raise awareness about the organization's mission and services.

Legal Observer Volunteer

National Lawyers Guild - New York City Chapter
San Francisco, CA
11.2023 - 11.2023
  • To monitor the policing of the protest, especially the use by police of controversial tactics such as stop and search and kettling.
  • To act as a deterrent to police misbehaviour. Legal observers are very noticeable in hi visibility bibs, and remind individual police officers that their actions are being monitored.
  • To reassure and inform protesters of their basic legal rights. Bust cards give information on basic protest rights, and contain the number of a trusted lawyer for them to call if they are arrested.
  • To monitor arrests. As a legal observer your role is to record anything you witness during an arrest, or obtain statements from other witnesses.
  • To record assaults on protesters by police. Legal observers should record assaults in as much detail as possible, and should attempt to obtain statements from any witnesses

Customer Service Associate

Fanatics
Santa Clara, CA
07.2021 - 12.2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Promoted brand and marketing campaigns to create interest with customer.

Busser/Server

Hotel Republic
San Diego, CA
12.2017 - 06.2021
  • Greet, welcome and interact with guests.
  • Assist and answer guest questions.
  • Deliver food in an appropriate manner.
  • Help staff with beverages, clearing tables and re-stocking products.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.

1st Year Electrician

Epsilon System Solutions
National City, CA
01.2021 - 05.2021
  • Inspect electrical components, such as circuit breakers.
  • Identifying electrical problems, repairing or replacing wiring, equipment.
  • Install and maintain the wiring system.
  • Worked in team-based environment to accomplish projects.
  • Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
  • Gathered required tools and equipment for each task to increase efficiency.
  • Reviewed blueprints and electrical schematics to perform tasks to specifications.
  • Adhered to company standards and OSHA regulations for work site safety.
  • Performed installation, maintenance and tests of electrical energy systems and components by safely using all equipment and tools.
  • Assisted with electrical installation tasks, including new wiring and breaker box installation.
  • Resolved issues with existing systems and replaced malfunctioning parts.
  • Kept work areas clean, neat and free of hazards.

Social Media Marketing Intern

Nancy Gordon Global
San Diego, CA
12.2017 - 05.2018
  • Assist with updating company pages, providing contact, managing social media accounts, responding to emails, as well as attending weekly meetings.
  • Developed and implemented strategic social media marketing plans.
  • Aligned visual design and brand messaging elements to deliver consistency across digital advertising and marketing platforms.
  • Utilized platforms such as Twitter and LinkedIn on regular basis.
  • Focused on growing social media presence through engaging content and using data and customer insights to guide process.

Restaurant Busser

California Pizza Kitchen
Murray, UT
07.2017 - 11.2017
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Wiped down and cleaned chairs, booths and highchairs.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.

Marketing Team Member

Uniradio
San Diego, CA
03.2017 - 07.2017
  • Driving to multiple locations and setting up our equipment.
  • Meet, Greet, and get people to participate in various activities in a genuine and cheerful manner, while promoting the location/Sponsorships.
  • Placed marketing and advertising displays and materials at stores.
  • Managed client marketing strategies and product promotion campaigns.
  • Researched consumer opinions and marketing strategies in collaboration with marketing team personnel.

Associate

JCPenney
National City, CA
04.2015 - 05.2017
  • Answered customer questions and provided store information.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Supported management team to facilitate task completion and meet performance goals.
  • Arranged and stocked new merchandise following placement directions.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Promoted sales initiatives to support company brand.
  • Exchanged merchandise for customers and accepted returns.

Cashier

McDonald's
National City, CA
03.2014 - 03.2015
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

Bachelor of Science - Criminal Justice

San Jose State University
San Jose, CA
12.2023

Associate of Science - Criminal Justice

San Diego Miramar College
San Diego, CA
06.2021

Some College (No Degree) - Film And Video Production

Columbia College Chicago
Chicago, IL

Some College (No Degree) - English

Southwestern Community College
Chula Vista, CA

Some College (No Degree) - Criminal Justice

San Diego Mesa College
San Diego, CA

Skills

  • Report Writing
  • Data Analysis
  • Guest service
  • Effective problem solving
  • Quality control
  • Keyword research
  • Online marketing and advertising
  • Strategic networking
  • Problem Resolution
  • Customer Service
  • Bilingual Spanish and English
  • Customer Support
  • Social media campaigning
  • Analytic research
  • Event Planning
  • Documentation proficiency
  • Stationary surveillance
  • Undercover operations
  • Mobile Surveillance
  • Background Research
  • Social Media Monitoring
  • Activity checks
  • Workers Compensation
  • Video documentation

Timeline

Surveillance Investigator

Frasco
02.2024 - Current

Legal Observer Volunteer

National Lawyers Guild - New York City Chapter
11.2023 - 11.2023

Internship Student

San Francisco Living Wage Coalition
08.2023 - 12.2023

Customer Service Gaming Associate

Blackstone Gaming, LLC
11.2021 - 01.2024

Customer Service Associate

Fanatics
07.2021 - 12.2021

1st Year Electrician

Epsilon System Solutions
01.2021 - 05.2021

Busser/Server

Hotel Republic
12.2017 - 06.2021

Social Media Marketing Intern

Nancy Gordon Global
12.2017 - 05.2018

Restaurant Busser

California Pizza Kitchen
07.2017 - 11.2017

Marketing Team Member

Uniradio
03.2017 - 07.2017

Associate

JCPenney
04.2015 - 05.2017

Cashier

McDonald's
03.2014 - 03.2015

Bachelor of Science - Criminal Justice

San Jose State University

Associate of Science - Criminal Justice

San Diego Miramar College

Some College (No Degree) - Film And Video Production

Columbia College Chicago

Some College (No Degree) - English

Southwestern Community College

Some College (No Degree) - Criminal Justice

San Diego Mesa College

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Enrique Mendez