Markus Jewett
Charleston
Summary
Dynamic Security Professional with a proven track record at CAMC General Hospital, excelling in crisis management and emergency response. Recognized for delivering superior customer service and effective incident reporting while leveraging strong critical decision-making skills to ensure safety and build trust within the community. Committed to maintaining a secure environment through proactive surveillance and strategic interventions. Actively seeking a full-time role that presents professional challenges and utilizes interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Surveillance Investigator
Mardi Gras Casino
10.2025 - Current
- Conducted comprehensive surveillance to document activities and identify fraudulent behaviors.
- Analyzed video footage to gather evidence for investigations, ensuring accuracy in reporting findings.
- Collaborated with law enforcement to share critical information and assist in ongoing investigations.
- Developed detailed reports summarizing investigative outcomes, contributing to case resolution strategies.
- Assisted law enforcement agencies by providing crucial information and evidence for criminal cases.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Observed casino or casino hotel operations for cheating or theft by employees or patrons using audio and video equipment and one-way mirrors.
- Observed hotel and gambling floor operations for irregular activities indicative of cheating or illegal behavior.
Security Officer
CAMC General Hospital
08.2023 - 09.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Crisis Management and emergency response.
- Collaborating with hospital staff to ensure patient and visitor safety.
- Provided proactive surveillance and monitoring.
- Enforced hospital policies and procedures, while building trust with the community.
Delivery Driver
UPS
01.2022 - 01.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Manager
AutoZone
10.2019 - 11.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Technical Specialist
Staples
02.2017 - 10.2019
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
Education
High School Diploma -
South Charleston
South Charleston, WV05-2016
Skills
- Incident reporting
- CCTV monitoring
- Superior customer service
- Emergency response
- Physical fitness
- Threat assessment
- Visitor tracking
- Active shooter training
- Crisis Prevention Intervention License
- Emergency evacuation procedures
- High level of integrity
- Report writing
- CPR and first aid
- Critical decision-making skills
- Evidence handling
- Interviewing skills
- Accident reconstruction
- Evidence gathering
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Critical thinking
- Conflict management
Certification
Advanced CPI , Advanced CPR
Timeline
Surveillance Investigator
Mardi Gras Casino
10.2025 - Current
Security Officer
CAMC General Hospital
08.2023 - 09.2025
Delivery Driver
UPS
01.2022 - 01.2023
Manager
AutoZone
10.2019 - 11.2021
Technical Specialist
Staples
02.2017 - 10.2019
High School Diploma -
South Charleston