Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Justin Nguyen

Eden Prairie,MN

Summary

Dynamic and results-oriented professional with extensive experience as a Surveillance Investigator at The Robison Group, where I led covert operations and utilized advanced surveillance to expose fraud, enhancing client satisfaction. Skilled in evidence gathering and critical thinking, I excel in high-pressure environments, demonstrating adaptability and a commitment to integrity.

Overview

12
12
years of professional experience

Work History

Surveillance Investigator

The Robison Group
08.2024 - Current
  • Conducted mobile and stationary surveillance on subjects of [Type] investigations.
  • Documented detailed reports of investigative findings, ensuring accurate representation of facts for clients or legal proceedings.
  • Improved team collaboration with regular communication and sharing of findings during investigations.
  • Conducted covert operations to gather intelligence, leading to the exposure of fraudulent activities.
  • Achieved successful case resolutions by conducting thorough background research and gathering evidence.
  • Increased client satisfaction through timely updates on investigation progress and maintaining confidentiality.
  • Collaborated with fellow investigators to develop strategies for complex cases, resulting in efficient resolutions.
  • Implemented creative problem-solving tactics when encountering obstacles during an investigation, resulting in a higher success rate.
  • Maintained a high level of professionalism while conducting investigations, ensuring ethical conduct at all times.
  • Enhanced surveillance efficiency by utilizing advanced technology and equipment in investigations.
  • Ensured compliance with local laws and regulations during investigations to maintain a strong reputation for professional integrity.
  • Streamlined data organization through meticulous documentation practices, allowing easy access to vital information when needed.
  • Adapted investigative techniques based on specific case needs, leading to more effective outcomes overall.
  • Operated surveillance equipment, video recorders and computers to monitor activities within facility.
  • Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
  • Inspected cameras, monitors and other surveillance equipment for operational integrity.
  • Reported violators and incidents to correct staff members and followed up with detailed documentation.

Liquor Store Manager

Nowak's Liquor
01.2019 - 08.2024
  • Collaborated with other store managers within the company to share best practices, problem-solving strategies, and innovative ideas for improving overall performance.
  • Conducted thorough candidate interviews and selected highly skilled team members who positively contributed to the store''s success.
  • Implemented an effective loss prevention program by addressing both internal and external theft concerns, resulting in a significant decrease in inventory shrinkage.
  • Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
  • Streamlined store operations by evaluating existing processes and identifying areas for improvement in order to maximize efficiency without sacrificing quality or service standards.
  • Oversaw cash handling procedures for accuracy, reducing discrepancies in daily reconciliations substantially over time.
  • Fostered an atmosphere of teamwork among staff members through regular communication, collaboration on projects, and recognition of individual achievements.
  • Enhanced staff productivity by conducting regular performance evaluations, providing constructive feedback, and facilitating ongoing training opportunities.
  • Ensured compliance with local and state liquor regulations, resulting in a strong track record of passing inspections with no violations.
  • Resolved customer complaints promptly and professionally, leading to increased customer loyalty and repeat business.
  • Increased customer satisfaction by implementing effective store management strategies and providing exceptional customer service.
  • Received payments by cash, credit, and personal check and remitted correct change.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Infantry Sergeant

U.S. Army Active Duty
01.2013 - 11.2018
  • Participated in one deployment, consistently demonstrating adaptability, resilience, and commitment to mission accomplishment.
  • Provided critical intelligence analysis for informed decision-making during combat operations.
  • Implemented physical fitness programs to maintain personnel readiness for deployment requirements.
  • Ensured the safety of personnel with strict adherence to established protocols and guidelines during operations.
  • Enhanced unit readiness by conducting comprehensive training exercises and drills.
  • Maintained constant situational awareness for prompt decision-making and rapid response capabilities.
  • Promoted teamwork within the unit by encouraging collaboration, open communication, and mutual respect among members.
  • Contributed to operational success by expertly maintaining equipment and weapons systems.
  • Coordinated responses to emergency situations arising in different locations on the forward operating base.
  • Collaborated with cross-functional teams to achieve shared goals during joint operations.
  • Managed resources effectively to ensure optimal utilization in support of mission objectives.

Education

Bachelor of Arts - Psychology

University of Minnesota - Twin Cities
Minneapolis, MN
05.2024

Skills

  • Evidence Gathering
  • Identity Verification
  • Background Research
  • Video Surveillance
  • Stationary surveillance
  • Undercover operations
  • Mobile Surveillance
  • Investigative reporting
  • Organizational Skills
  • Attention to Detail
  • Adaptability and Flexibility
  • Critical Thinking

Languages

Russian
Limited Working
Spanish
Limited Working

Timeline

Surveillance Investigator

The Robison Group
08.2024 - Current

Liquor Store Manager

Nowak's Liquor
01.2019 - 08.2024

Infantry Sergeant

U.S. Army Active Duty
01.2013 - 11.2018

Bachelor of Arts - Psychology

University of Minnesota - Twin Cities

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Justin Nguyen