Michael C. Hansen
Norwalk
Summary
Outgoing and dependable, with knack for problem-solving and team coordination. Possesses knowledge of safety protocols and project management, with skills in logistics and resource allocation. Dedicated to driving operational excellence and fostering team productivity.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Field Operation Manager
The Robison Group
09.2012 - Current
- Oversee the day-to-day operations and case load for the Eastern US
- Directly overseeing 15-20 investigators as well as 1 Field Operations Specialist
- Leading our team of investigators to provide strong and out of the box solutions for our customers claim investigations
- Lead the development and implementation of KPI’s to monitor field staff performance
- Coordinated the development and training of new managers added to the team
- Ensure proper turn around and profitability of all assignments
Field Supervisor/Investigator
The Robison Group
- Assisted in continued training of new and underperforming investigators
- Responsible for the results and improvement of 5 investigators
- Served as the first point of contact for all issues
- Performed surveillance and SIU investigations
- Conducted interviews with various individuals as part of the investigation process
- Composed written reports to send to company clients
- Provided testimony in court pertaining to company practices and specific surveillance activities
Stocking and Sales
Dick’s World of Wines
11.2006 - 09.2012
Home Confinement Intern
Rhode Island Department of Corrections
01.2011 - 05.2011
- Performed interviews with offenders to determine their eligibility for the Community Confinement Program
- Secured ankle bracelets on offenders on the day of release into the community
- Delivered eligibility paperwork and program advisor's recommendation to both district and superior court
- Performed home inspections to determine if the environment was a suitable place for the offender before release
- Monitored offenders to ensure compliance with the program rules
Education
Bachelors of Science - Sociology specializing in Criminology and Criminal Justice, Business Management
University Of Rhode Island
Kingston, RI05.2012
Skills
- Schedule coordination
- Problem-solving
- Operations planning
- Task delegation
- Project monitoring
- Schedule development
- KPI tracking
- Program management
- Key relationship management
- Budget development
- Operational excellence
- Operational efficiency
- Training and mentoring
- Team building
- Contractor management
Accomplishments
- Recipient of the Surveillance Operations Manager of the Year Award in 2019, 2021, 2022 and 2023
Phonenumbers
203-604-9549, 860-334-8634 (cell)
Certification
- Fraud Claim Liability Specialist, American Educational Institute, July 2021
Timeline
Senior Field Operation Manager
The Robison Group
09.2012 - Current
Home Confinement Intern
Rhode Island Department of Corrections
01.2011 - 05.2011
Stocking and Sales
Dick’s World of Wines
11.2006 - 09.2012
Field Supervisor/Investigator
The Robison Group
Bachelors of Science - Sociology specializing in Criminology and Criminal Justice, Business Management
University Of Rhode Island
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