Enrique Molina
Upper Darby,United States
Summary
Experienced pharmaceutical dispatcher with a proven ability to enhance operational efficiency and resolve complex issues. Cultivates strong connections with influential stakeholders, clients, and colleagues to drive organizational objectives. Equipped with comprehensive training and hands-on expertise, prepared to embrace fresh opportunities in professional journey.
Overview
7
7
years of professional experience
Work History
Uber Driver
Uber
09.2017 - 09.2023
- Safe transportation of passengers requesting rideshare services as well as food delivery.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Averaged 15-20 rides/deliveries per shift.
Dispatcher
World Courier Inc.
09.2023 - 09.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 18 fleet vehicles to ensure customer pickup and delivery expectations are met.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Coordinate recovery and tender of freight at local airports.
- Monitor and maintain cold chain for all shipments arriving at airports and freight held at office awaiting instructions/clearance for delivery.
- Ensure that freight is recovered in a timely manner and all special delivery instructions and pickup instructions are communicated to our drivers and followed.
- Ensure that all Company and Regulatory policies and Standard Operational Procedures are followed.
- Monitor, respond to and action personal and group email accounts in a timely manner.
- Maintain all individual Training Records, Certificates and Qualifications and complete tests by due date.
- Proficiency in Cold Chain Management.
- Monitor clearance status and enter updated notes for Customer Service and origin offices.
- Developed multiple Microsoft Excel spreadsheets which, in turn, reduced miscommunication between dispatchers, managers and clients by 75%.
Lead Cleaning Technician
Stanley Steemer
07.2023 - 09.2023
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Monitored and enforced safety measures to mitigate hazards.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Improved sales conversion rate with personalized sales pitches based on customer needs and preferences.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Mosquito Control Technician
Mosquito Shield of Southeastern PA
03.2021 - 10.2021
- Performed seasonal work while maintaining assigned routes, attracting new customers, and applying pesticide to residential and commercial properties in a safe and timely manner
- Aided new management staff with directing shop meetings
- Trained new technicians at workshop and in the field to reduce customer call backs and improve route efficiency
- Provided counsel to owners on work flow and other issues assigned
Installer
LeafGuard
02.2020 - 05.2021
- Assist lead installer with daily work load (installation and service calls)
- Contacted customers to provide arrival time of crews and status updates on installation projects
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
Mosquito Control Technician Field Supervisor
Mosquito Shield
04.2019 - 10.2019
- Performed seasonal work while maintaining assigned routes, attracting new customers, and applying pesticide to residential and commercial properties in a safe and timely manner
- Trained new technicians how to perform tasks with accuracy in a timely manner
- Provided owners with employee evaluations as well as work flow solutions that in turn improved technician efficiency while out in the field
- Aid owners in route planning and scheduling
- Ensured timely response to service requests by maintaining clear communication with clients and team members.
- Reduced mosquito population by applying targeted chemical treatments to breeding sites.
- Adhered to strict safety protocols during all treatment applications, minimizing risk to non-target species as well as human residents.
- Provided outstanding customer service, addressing concerns and answering questions about mosquito control methods effectively.
Crew Lead and Assistant Service Manager
Mosquito Squad of Chester County
04.2018 - 10.2018
- Crew leader of truck with revolving helpers
- Mix pesticide for all trucks in fleet of 3 pick up trucks
- Maintain and perform preventative maintenance on equipment and truck
- Interact with customers to ensure all their needs are being met
- Enforce company policy and standards for helpers
- Aid owner in route planning and scheduling
Education
Not Completed - Operations and Supply Chain Management
Drexel University
Philadelphia, PA04.2017
High School Diploma -
Upper Darby High School
Drexel Hill, PA06.2009
Skills
- Schedule Management
- Excellent navigation
- Customer Service
- Patience and understanding
- Punctuality
- Local knowledge
- Customer Engagement
- Route Planning
- Tech-savviness
- Understands local routes
- Attention to Detail
- Inventory Management
Additionalinformation - Additionalskills
- Great hands on skills and fast learner
- Ability to communicate with others via all possible means
- Professional attitude, appearance, and demeanor
- Flexible, reliable and dependable hard-worker
- Possess the ability to keep a level head during stressful scenarios
Military Service
United States Marine Corps, United States, E-4/Corporal, 09/10, 09/14
Personal Information
Work Permit: Authorized to work in the US for any employer
Lean Six Sigma Green Belt Certified
As professional who has mastered the basics of Lean Six Sigma (LSS), I can lead projects to improve their organization's efficiency and productivity.
Timeline
Dispatcher
World Courier Inc.
09.2023 - 09.2024
Lead Cleaning Technician
Stanley Steemer
07.2023 - 09.2023
Mosquito Control Technician
Mosquito Shield of Southeastern PA
03.2021 - 10.2021
Installer
LeafGuard
02.2020 - 05.2021
Mosquito Control Technician Field Supervisor
Mosquito Shield
04.2019 - 10.2019
Crew Lead and Assistant Service Manager
Mosquito Squad of Chester County
04.2018 - 10.2018
Uber Driver
Uber
09.2017 - 09.2023
Not Completed - Operations and Supply Chain Management
Drexel University
High School Diploma -
Upper Darby High School
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