Enrique Montoya
Tucson,Arizona
Summary
Detail-oriented individual with exceptional communication, bringing strong problem-solving skills, and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Highway Operation Technician 3
ADOT
07.2021 - Current
- Report planned guardrail job events through AZ 511, plan traffic control, ensure required materials are loaded, and lead job until repair meet agency standards.
- Utilize Google Sheets to track and record team members hours, materials used, and equipment used on pavement jobs.
- Appointed by management as single point of contact during overnight oil flushes and core testing operations.
- Solely responsible for monitoring gas inventory and complete invoice with Matheson when exchanging empty tanks.
- Dedicated person when welding or fabrication is needed.
- Monitor and track inventory levels of materials and tools, coordinating timely replenishment orders with management.
- Support and strengthen new employee's skills by promoting safety protocols, proper setup of traffic control, and operation of all tools used.
- Demonstrate strong communication skills when strategizing with colleagues, supervisors, and external contractors on various projects.
- Empower employees by investing my knowledge of welding and fabrication onto them, while promoting safety.
- Known to be consistently available to assist with emergency response efforts during accidents affecting highways.
- Enhance road conditions through pothole repair, debris removal, fence repair, pavement maintenance, and clear drainage systems.
- Collaborated with team members to execute efficient snow removal operations.
- Promote a positive environment to boost morale and activate the very best quality of work out of every employee.
Licensed Spanish Claims Adjuster
State Farm Insurance Co
10.2018 - 07.2021
- Managed complex auto claims involving multiple parties, and thoroughly working towards a timely resolution.
- Gather and record vital evidence and performed extensive interviews in order to determine liability.
- Followed strict jurisdictional requirements to stay within legal state guidelines.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Led training sessions on updated policies and regulatory changes for staff.
- Developed streamlined processes to enhance claims processing efficiency and effectively.
- Maintained required adjuster licenses to continue handling sensitive material.
- Tracked and maintained close communication with involved persons throughout claim process.
- Assisted with vehicle repairs, rental reservations, and additional compensations resulting from property loss.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
Customer Service Representative
State Farm Insurance Co
09.2016 - 10.2018
- Processed client payments in order to maintain validity of insurance.
- Sent required documentation pertaining to insurance requirement.
- Addressed customer concerns pertaining to billing issues and state requirements.
- Gave detailed breakdown of insurance benefits and company offerings.
- Step by step assistance with online registration/navigation.
- Responsible for hosting team meetings.
- Wellness Ambassador for our team, to promote healthy living. Single point of contact for health recommendations.
Package Information Bilingual Representative/Alaska Package Consultant
Expert Global Solutions
07.2006 - 01.2016
- Managed various company accounts on behalf of United Parcel Service, including monitoring critical packages during its delivery course to secure receipt of merchandise, while mitigating delays.
- Maintained close communication with client accounts to resolve any issues relative to lost packages and maintaining customer satisfaction.
- Processed payments on claims to fulfill company’s liability and reputation of standards.
- Solely responsible for overseeing all movement of UPS packages inbound and outbound Alaska.
- Demonstrated ability to engage and educate customers, ask open-ended questions and listen to build rapport and establish trust.
- Worked alongside supervisor to screen potential future employees and assist with interview process.
- Trained and coached customer service representatives to strive for improved quality through skill development, problem solving, and conflict resolution.
- Worked on identifying problem areas for colleagues and helped develop their skills to better perform.
Education
High school diploma -
Sahuarita High School
Sahuarita, AZ01-2006
Skills
- Enhanced critical thinking and decision-making in complex situations
- Effective in finding optimal efficiency and developing stronger skilled employees
- Strong work ethic with the ability to manage resources and people
- Heightened architectural visualization with the ability to fabricate conceived ideas
- Advanced computer skills with proficiency in Google Workspace and Microsoft Office software suites
- Rapid learner with strong adaptability
- Excellent communication, written, and interpersonal skills
- Tested Superior in Spanish proficiency test
Accomplishments
- One of the top innovators in our district with over 50 innovations, which equals to at least 1 innovation per month from my hire date.
- Developed CDL pre-trip booklet which I provide to new hires, along with air brake test verbiage, skills evaluation sheet, and road test checklist.
- Exclusively selected to be a Planer operator for our district's paving crew, then trained by Empire-Cat. Once proficient, I then taught multiple units on how to safely operate and properly maintain Planer machine.
- Received exclusive Mastic Melter training from Shawn Garcia with CRAFCO. I then trained my unit on how to properly operate and maintain machine.
- Provided crucial material to Ozzie Smith and Mikal Wescott with Technical Learning and Development to assist in developing a training course for guardrail bender machine.
- Exclusively trained by Chris Potter with Empire-Cat on proper Screening machine operation and maintenance. I then ran a screening materials operation at our Sahuarita yard.
- Received exclusive training from Bill Bergman with Norwood Equipment on the new M2 106 Sweeper. I then taught selected operators on how to properly operate and maintain.
- Attended training hosted by Emit Davis on simple 16, then developed a guide on functionalities and proper operation.
- Elected to be safety coordinator for my unit.
Timeline
Highway Operation Technician 3
ADOT
07.2021 - Current
Licensed Spanish Claims Adjuster
State Farm Insurance Co
10.2018 - 07.2021
Customer Service Representative
State Farm Insurance Co
09.2016 - 10.2018
Package Information Bilingual Representative/Alaska Package Consultant
Expert Global Solutions
07.2006 - 01.2016
High school diploma -
Sahuarita High School