Enrique Negron-De Jesus
Haines City,FL
Summary
Provided hardware and software support for various systems, including desktop PCs, laptops, POS systems, and kitchen devices. Responsibilities include managing and supporting computer equipment and overseeing PC hardware support for all Disney property.
A strong foundation in cybersecurity has been developed through an ongoing Master's degree in Cybersecurity Management focused on AWS Cloud Technologies. During these studies, knowledge was gained in creating and managing IAM roles, policies, groups, and users to ensure secure access to AWS resources. Experience includes working with services like AWS Key Management Service (KMS) for data protection and conducting security assessments to identify and address vulnerabilities.
Skills were acquired in designing scalable storage solutions using Amazon S3 and Amazon Elastic Block Store (EBS) and developing security policies, standards, and best practices to comply with frameworks like NIST and ISO27001.
While completing the Master's degree, I gained experience using security tools such as firewalls, intrusion detection systems, anti-malware software, data encryption, VPNs, and vulnerability scanners. There is a strong commitment to learning new technologies and best practices to enhance skills and contribute to the organization's security, with a dedication to continuing this commitment.
Detail-oriented technology professional prepared to excel in system maintenance and troubleshooting. Background includes ensuring system reliability and efficiency through effective problem resolution and technical expertise.
Known for strong team collaboration and adaptability to changing project needs, consistently leveraging diagnostics and system optimization skills to deliver results. Experienced with system diagnostics, repairs, and upgrades essential for maintaining operational integrity.
Utilizes technical expertise to troubleshoot and resolve system issues promptly, ensuring minimal downtime. Knowledge of network configurations, hardware installations, and software management to support seamless system performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Computer Systems Technician / Working Foreman
Walt Disney World
06.2014 - Current
· Refresh Personal Computers (PCs) and Laptops for all Disney properties, including Vero Beach and Hilton Head Resorts.
· Hardware installation and setup.
· Software installation and setup.
· Data backup and restoration.
· Technical support via phone and on-site services.
· Communicated complex computer information into easy-to-understand terminology for non-technical individuals.
· Troubleshoot technical issues quickly and efficiently, minimizing disruption to daily operations while maintaining high customer satisfaction.
Computer Systems Analyst
CompuCom
04.2010 - 06.2014
- Refresh Personal Computers (PCs) and Laptops for all Disney properties, including Vero Beach and Hilton Head Resorts.
- Hardware installation and setup.
- Software installation and setup.
- Data backup and restoration.
- Technical support via phone and on-site services.
- Communicated complex computer information into easy-to-understand terminology for non-technical individuals.
- Troubleshoot technical issues quickly and efficiently, minimizing disruption to daily operations while maintaining high levels of customer satisfaction.
- Troubleshoot incidents reported by end-users in a timely and effective manner.
Education
Master of Science - Cybersecurity Management - Amazon Web Services (AW
Purdue Global
10.2025
Bachelor of Science - Installation And Repair of Computer Systems And Ne
Interamerican University of Puerto Rico
06.2007
Skills
- Developed a solid background in cybersecurity and cloud technologies
- Learned about cloud computing topics like identity and access management (IAM), encryption, deployment strategies, and data storage solutions
- Created IAM roles, policies, groups, and users to manage secure access to AWS resources
- Conducted security assessments and addressed vulnerabilities effectively Additionally, I protected data using AWS Key Management Service (KMS)
- Designed and managed scalable storage solutions using Amazon S3 and Amazon Elastic Block Store (EBS), focusing on enhancing security and efficiency in cloud systems
- Learned how to implement security policies, standards, and best practices, ensuring compliance and enhancing overall security by using frameworks such as NIST and ISO27001
- Worked with various security tools, including firewalls, intrusion detection systems, anti-malware software, data encryption, VPNs, and vulnerability scanners secure cloud environments
- Network troubleshooting
- Remote support
Certification
CompTIA A+
CompTIA Network +
Timeline
Computer Systems Technician / Working Foreman
Walt Disney World
06.2014 - Current
Computer Systems Analyst
CompuCom
04.2010 - 06.2014
Master of Science - Cybersecurity Management - Amazon Web Services (AW
Purdue Global
Bachelor of Science - Installation And Repair of Computer Systems And Ne
Interamerican University of Puerto Rico
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