Enrique Polanco Jr.
League City,TX
Summary
Detail-oriented and technically proficient entry-level professional with strong skills in data entry, system-based record keeping, and structured data organization. Experienced working with system-generated data, ensuring accuracy, consistency, and proper storage of information. Currently building foundational IT knowledge through CompTIA studies, with a strong ability to learn new software systems quickly and perform repetitive, precision-based tasks independently.
Bringing positive and approachable demeanor, combined with strong communication and problem-solving skills, to excel in customer interactions. Possesses foundational understanding of customer service principles and adept at quickly learning new systems and processes. Committed to delivering exceptional service and fostering customer satisfaction.
Overview
2
2
years of professional experience
Work History
Pool Service Technician
Pinch A Penny Pool Patio Spa
Friendswood, TX
04.2026 - Current
- Diagnosed and repaired problems with electrical and mechanical systems.
- Assembled and disassembled filters for pool openings, closings and repairs.
- Conducted routine pool maintenance, ensuring optimal water quality and cleanliness.
- Diagnosed and repaired pool equipment, enhancing operational efficiency and client satisfaction.
- Assisted customers with product recommendations for pool care and maintenance solutions.
- Provided prompt response to emergency situations such as leaks or malfunctioning equipment, preventing further damage or loss of use for clients'' pools.
- Collaborated with team members to streamline service processes and improve response times.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
Inspected pool equipment and verified proper functionality to maintain safety standards. - Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
Service Specialist
Raising Cane's Chicken Fingers
Friendswood, TX
01.2024 - Current
- Achieved high customer satisfaction by training new crewmembers on food service standards and customer service techniques.
- Enhanced operational efficiency through effective use of the in-store POS system.
- Delivered food preparation that consistently met company standards.
- Fostered positive customer interactions by implementing the S.A.U.C.E methodology.
- Received commendations from customers through feedback collected via receipt surveys.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Adapted quickly to changing demands during peak hours while maintaining service quality.
Education
High School Diploma -
Clear Springs High School
League City, Texas05-2026
Skills
- Data Entry & Record Accuracy
- System-Based Data Management
- File Structures & Data Organization
- Attention to Detail & Consistency
- JetBrains IntelliJ
- JetBrains PyCharm
- Adobe Photoshop
- Adobe After Effects
- DB Browser for SQLite
- Microsoft Excel & Spreadsheet Tools
- Operating Systems Fundamentals
- Database Concepts
- Information Security Awareness
- Independent Task Execution
- Fast Learner (New Software & Systems)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
TECHNICAL TRAINING
- CompTIA Certification Studies
- Operating systems fundamentals
- File structures and data storage
- Database basics
- Data security and accuracy protocols
TECHNICAL EXPERIENCE
- System & Data Handling Projects
- Extracted system-generated records from databases and file systems for review and reporting
- Organized raw data into structured outputs suitable for logistical and operational use
- Ensured accuracy, completeness, and proper formatting of all entered information
- Maintained clean datasets using spreadsheet tools
- Applied strong attention to detail to repetitive, precision-based tasks
WORK STYLE & STRENGTHS
- Reliable and consistent with data accuracy
- Comfortable with repetitive, detail-oriented tasks
- Able to work independently with minimal supervision
- Organized and process-focused
- Adaptable to new systems and workflows
AVAILABILITY
Flexible availability for weekday and weekend scheduling
Timeline
Pool Service Technician
Pinch A Penny Pool Patio Spa
04.2026 - Current
Service Specialist
Raising Cane's Chicken Fingers
01.2024 - Current
High School Diploma -
Clear Springs High School